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Skills

  • Customer Satisfaction Improvements
  • Problem resolution
  • Risk assessment and mitigation planning
  • Business analysis
  • Legacy System Modernization
  • Back-end development using framework
  • Project organization
  • Customer service
  • Cross-departmental communication and collaboration
  • Technical analysis

Work Experiences

  • Created and maintained detailed technical documentation and user guides for over 5 employees, facilitating easier system adoption.
  • Collaborated directly with end-users to refine and adjust Tableau system workflows, resulting in a Outstanding Service Award for technical excellence.
  • Aligned technical resources.
  • Avoided projected revenue loss of over $8.
  • Presented cost-benefit and return-on-investment estimates to business leaders to help them plan and execute projects.
  • Investigated and addressed category system issues to improve usability and functionality.
  • Increased information sharing by improving computer system interfaces.
  • Boosted satisfaction scores by 63% within 2018.
  • Achieved a 76% reduction in CPU usage.
  • Collaborated with cross-functional teams to upgrade the QuickBooks database system, improving scalability and reducing downtime by 5 hours per month.

Summaries

  • Dedicated to improving system efficiency through vulnerability mitigation and code performance optimization, resulting in cost savings of $15 annually.
  • Costs were consistently reduced while profits were increased.
  • Assesses roadmaps for optimal functions by balancing critical business and IT needs against computer system and procedural limitations.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Contributed to a 53% increase in operational efficiency.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven track record of translating specific business objectives such as growth and efficiency into new system designs.
  • Delivered a cloud-based HR system.
  • Achieved 37% system uptime in the Chicago office.
  • Accomplished Information Systems Programmer Analyst.

Accomplishments

  • Implemented security audit processes, identifying and resolving 17 vulnerabilities that improved system integrity and compliance with system.
  • Enhanced mobile application performance through back-end optimization, increasing page load times by 82% and user retention by 28%.
  • Led a data integrity project, where I verified, corrected, and aligned over 2 data points, increasing accuracy by 17%.
  • Led the deployment of Microsoft Excel across 10 department locations, enhancing system efficiency and supporting a hybrid work environment.
  • Analyzed and mapped current legacy system workflows, identifying over 73% of inefficiencies and eliminating redundancies during migration.
  • Conducted system analysis and optimization that resulted in 18% cost savings on existing cloud infrastructure.
  • Collaborated with team of 4 in the development of framework.
  • Developed and launched a comprehensive employee training module for SAP, increasing proper utilization by 81% within several months.
  • Developed custom scripts for task automation using category, reducing manual efforts by 54% and saving 4 hours per week.
  • Automated routine system monitoring tasks using category, cutting the required human intervention time by 35%.

Affiliations

  • Certified in ITIL (Information Technology Infrastructure Library) best practices
  • Member of the American Society for Quality (ASQ) for software testing standards
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • American Marketing Association
  • Board Member in Power BI Open Source Community Forum
  • Institute of Electrical and Electronics Engineers – Computer Society (IEEE-CS)
  • International Council of Nurses
  • National Association of Social Workers
  • Member of the Hackaday community for innovative software solution projects

Certifications

  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Certified Ethical Hacker (CEH) by Beacon Labs
  • Apple Certified Associate (ACA)
  • Certified Database Management Professional (CDMP)
  • Certified Secure Software Lifecycle Professional (CSSLP)
  • SAP Certified Application Associate – Development Security
  • Project Management Professional (PMP)
  • Certified ScrumMaster (CSM)
  • Certified Blockchain Solution Architect (CBSA)

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