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Skills

  • Business Process Automation
  • Agile software development methodologies
  • Script development for automation
  • Documentation and technical writing
  • Automated system development
  • Cross-functional team collaboration
  • Communications
  • Cross-departmental communication and collaboration
  • Regulatory compliance
  • Disaster Recovery Planning

Work Experiences

  • Aligned technical resources.
  • Achieved a 21% improvement in query performance.
  • Adjusted QuickBooks system workflows.
  • Used troubleshooting to fix problems with systems and programs.
  • Investigated and addressed category system issues to improve usability and functionality.
  • Collaborated with end-users to refine system workflows.
  • Went over performance benchmarks and came up with metrics to track in the future.
  • Evaluated and adopted new technologies to meet changing industry needs.
  • Kept track of employee tasks, assessing data processing and performance in order to assess business functions and inefficiencies.
  • Analyzed and visually translated complex datasets for business intelligence teams, leading to decisions that increased revenue by $4.

Summaries

  • Achieved 37% system uptime in the Chicago office.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Achieved a 66% reduction in manual labor.
  • Aligned software solutions with business goals.
  • Collaborative Information Systems Programmer Analyst with in-depth experience in translating business requirements into functional and innovative software solutions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved cost savings of $4 annually.
  • Power BI and Adobe Creative Suite expert.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Designed a real-time monitoring solution for server performance, reducing downtime duration by 45%.
  • Introduced an automated patch management system, achieving 79% reduction in downtime and increasing system resilience.
  • Integrated Tableau into the existing infrastructure, accelerating data processing capabilities by 46%.
  • Spearheaded efforts to automate data encryption processes, enhancing data protection and reducing manual encryption time by 34%.
  • Managed the rollout of Tableau, providing training to 9 staff members, which increased user adoption by 23%.
  • Collaborated with a team to refactor legacy code base, decreasing technical debt by 61% and improving maintainability.
  • Led the deployment of Microsoft Excel across 10 department locations, enhancing system efficiency and supporting a hybrid work environment.
  • Improved internal troubleshooting processes through the design of automated error logging, leading to a 59% reduction in resolution time.
  • Created custom API integrations between ServiceNow and third-party tools, improving interoperability and reducing manual data entry errors by 59%.
  • Implemented an automated testing suite for continuous integration, reducing time spent on manual testing by 75%.

Affiliations

  • Member of the International Institute of Business Analysis (IIBA)
  • Python Software Foundation Member
  • Society of Women Engineers
  • Member of the Hackaday community for innovative software solution projects
  • Participant in the Collaboration with the Association for Strategic Planning (ASP)
  • Member of the Cloud Native Computing Foundation (CNCF)
  • Active participant in Google Developers Group for Data Engineers (GDG)
  • Affiliation with the Linux Foundation - Certified Systems Administrator
  • Association for Supply Chain Management (APICS)
  • Certified Kubernetes Administrator and member of the Kubernetes Academy

Certifications

  • Microsoft Certified: Azure Solutions Architect Expert
  • Oracle Certified Professional, Java SE Programmer
  • Cisco Certified Network Associate (CCNA)
  • Certified Kubernetes Administrator (CKA)
  • ServSafe
  • Infrastructure as Code (IaC) Certification by Vantage
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)

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