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Skills
- Budget management and forecasting
- Audit preparation and compliance
- Medical Billing Software Proficiency
- Billing cycle management
- Practice Management Software Expertise
- Strategic growth planning
- Time and Resource Allocation
- Revenue cycle optimization
- Healthcare regulatory compliance
- Patient scheduling optimization
Work Experiences
- Led efforts to revamp the patient intake process, dramatically reducing wait times by an average of [Number] minutes per visit.
- Saved $[Amount] annually.
- Liaised with hospitals for referrals.
- Oversaw compliance with [State] health regulations.
- Achieved [Percentage]% growth in new patient intake volume.
- Reduced system errors by [Percentage].
- Achieved a [Number] day reduction in the payment cycle.
- Enhanced patient engagement.
- Initiated a practice satisfaction survey system.
- Focused on patient care and service quality.
Summaries
- Forward-thinking manager with expertise in moving practices to new facilities, retaining [Percentage]% of patients and minimizing disruptions during transitions.
- Reduced wait times.
- Implemented effective staff motivation techniques.
- Seasoned healthcare manager.
- Conducted careful analysis of financial data.
- Increased overall satisfaction by [Percentage]%.
- Proven leader in private medical practice management.
- Reduced payment cycles by [Number] days.
- Implemented compliance and confidentiality training.
- Strategic and innovative leader.
Accomplishments
- Developed and managed HIPAA compliance training program for staff of [Number], resulting in zero breaches within [Timeframe].
- Developed a practice-wide workflow standardization process, decreasing bottlenecks and improving work efficiency by [Percentage]%.
- Established and maintained relationships with insurance providers, improving payout consistency and increasing revenue by [Percentage]%.
- Instituted budget management strategies, reducing operational costs by [Percentage]% while maintaining high-quality patient care.
- Implemented staff wellness programs, resulting in a [Percentage]% reduction in sick days taken and improving staff morale.
- Implemented staff cross-training program, increasing operational flexibility and ensuring all roles were covered during peak periods.
- Developed a comprehensive performance evaluation system, resulting in a [Percentage]% improvement in staff productivity across the practice.
- Supervised a team of [Number] employees across multiple departments, ensuring daily operations ran smoothly and handled escalations effectively.
- Streamlined communication between front-office staff and clinical teams, reducing appointment cancellations by [Percentage]%. Improved patient retention by [Number]%.
- Led a successful accreditation process that earned the practice prestigious [Certification], improving the clinic’s reputation and patient trust.
Affiliations
- American Health Information Management Association (AHIMA)
- Association for Professionals in Infection Control and Epidemiology (APIC)
- Certified Medical Practice Executive (CMPE)
- Association of Staff Physician Recruiters (ASPR)
- Network of Healthcare Management (NHM)
- National Association for Healthcare Quality (NAHQ)
- Medical Office Managers Association (MOMA)
- Healthcare Administrators Association (HCAA)
- Healthcare Business Management Association (HBMA)
- American Medical Billing Association (AMBA)
Certifications
- Fellow of the American College of Healthcare Executives (FACHE)
- Human Resources Management Certification (HRMC) - Strategic employee development
- Safe and Secure Healthcare Networks (SSHN) Certification
- Certificate in Patient Experience Leadership (PXLC)
- Healthcare Financial Leadership Council Revenue Training Certification
- Certified Healthcare Financial Professional (CHFP) - Financial management in healthcare operations
- Certified Data Analyst in Healthcare (CDAH) - Driven decision-making certification
- Certified Practice Manager (CPM) from the American Academy of Professional Coders
- Digital Marketing for Local Clinics Certificate - Orchestrating marketing campaigns
- Electronic Health Records Specialist Certification (EHRSC) - Expertise in EHR implementation
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