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Skills

  • Cost-containment strategies
  • Conflict resolution skills
  • Patient relationship management
  • Scheduling
  • Budgets
  • Employee reviews
  • Electronic Health Record (EHR) system implementation
  • Employee training and development
  • Public speaking and presentations
  • Customer service

Work Experiences

  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Increased profits by 9% in one year through a restructure of the business line.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Achieved a 9 day reduction in the payment cycle.
  • Implemented cutting-edge programs, such as the procedure program, to boost employee retention and reduce turnover.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $4.
  • Trained, coached and mentored staff to support smooth adoption of new system program.

Summaries

  • Accomplished at optimizing practice revenue channels, with a track record of reducing claim denials and improving the billing cycle while maintaining service excellence.
  • Expertise in technology and product development.
  • Forward-thinking leader with experience in setting goals, quality standards, and standard initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Achieved a 31% increase in patient base.
  • Private Practice Manager who is meticulous and has 13 years of procedure experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • With 5 years of customer service experience, Private Practice Manager is insightful.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 100% audit success rates.

Accomplishments

  • Drove marketing initiatives to expand patient base, increasing new patient acquisition by 15% year-over-year.
  • Developed a practice-wide workflow standardization process, decreasing bottlenecks and improving work efficiency by 21%.
  • Spearheaded the development of a patient care training program that boosted patient satisfaction scores by 82% in 2 months.
  • Worked with IT to monitor and improve cybersecurity measures, reducing risk of patient data breaches by 46%.
  • Documented and resolved metric which led to category.
  • Negotiated and renegotiated vendor contracts, achieving a 40% reduction in medical equipment and supply costs annually.
  • Achieved and maintained 100% compliance with Arizona health regulations during 18 consecutive audits.
  • Designed and launched a patient follow-up initiative that increased patient retention rate by 73% over several months.
  • Developed and managed HIPAA compliance training program for staff of 17, resulting in zero breaches within the past year.
  • Implemented staff cross-training program, increasing operational flexibility and ensuring all roles were covered during peak periods.

Affiliations

  • American Medical Informatics Association
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • Medical Office Managers Association (MOMA)
  • American Board of Quality Assurance and Utilization Review Physicians (ABQAURP)
  • Society of Women Engineers
  • Network of Healthcare Management (NHM)
  • Project Management Institute
  • Certified Medical Practice Executive (CMPE)
  • The Compliance Certification Board (CCB)
  • Patient Experience Institute (PXI)

Certifications

  • Advanced Credentialed Medical Office Executive (ACMOE)
  • Apple Certified Associate (ACA)
  • Certified Data Analyst in Healthcare (CDAH) - Driven decision-making certification
  • Certified Healthcare Financial Professional (CHFP) - Financial management in healthcare operations
  • Performance Management Certification from Harbor & Co. - Optimizing healthcare staff productivity
  • Electronic Health Records Specialist Certification (EHRSC) - Expertise in EHR implementation
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Credentialed Professional Manager (ACPM) - Organizational leadership certification
  • Cisco Certified Network Associate (CCNA)
  • ServSafe

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