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Skills

  • Relationship building
  • Budget development
  • Project organization
  • Client account management
  • Business Development
  • Coaching and mentoring
  • Staff training/development
  • Cross-team collaboration
  • Administrative process automation
  • Delegation

Work Experiences

  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Trained, coached and mentored staff to support smooth adoption of new system program.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 11%.
  • Increased productivity by 13% while lowering staffing and operational costs.
  • Implemented cutting-edge programs, such as the procedure program, to boost employee retention and reduce turnover.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Achieved a 22% patient retention rate.

Summaries

  • Achieved a 42% increase in patient satisfaction.
  • Costs were consistently reduced while profits were increased.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Expertise in technology and product development.
  • Achieved 100% audit success rates.
  • Customer-focused General Manager with 11 years of experience who is committed to expanding process improvement and risk assessment.
  • Professional with exceptional sales, risk assessment, and vendor management abilities.
  • Forward-thinking leader with experience in setting goals, quality standards, and standard initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • 15 years of strategic Private Practice Manager experience leading and overseeing initiative and metric business activities.
  • Achieved a 72% patient retention rate over two years.

Accomplishments

  • Collaborated with the billing department to streamline claim submission processes, reducing claim denial rates by 67%. Improved revenue collection by 14%.
  • Tracked and managed inventory of medical supplies, reducing stock-out events by 28% and optimizing resource allocation.
  • Achieved and maintained 100% compliance with Arizona health regulations during 18 consecutive audits.
  • Streamlined patient referral processes, resulting in an increase of referred patients by 21% and strengthening local partnerships.
  • Drove marketing initiatives to expand patient base, increasing new patient acquisition by 15% year-over-year.
  • Negotiated and renegotiated vendor contracts, achieving a 40% reduction in medical equipment and supply costs annually.
  • Streamlined communication between front-office staff and clinical teams, reducing appointment cancellations by 81%. Improved patient retention by 12%.
  • Managed a successful transition to paperless operations, saving an average of 14 hours per week on documentation and filing.
  • Documented and resolved metric which led to category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • National Association of Medical Staff Services (NAMSS)
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Healthcare Administrators Association (HCAA)
  • Freemason
  • Project Management Institute
  • HIPAA Academy Certification Program
  • American Association of Healthcare Administrative Management (AAHAM)
  • Association of Information Technology Professionals

Certifications

  • Performance Management Certification from Harbor & Co. - Optimizing healthcare staff productivity
  • Medical Group Management Association (MGMA) Strategic Planning and Implementation Certificate
  • CompTIA Healthcare IT Technician Certification - Healthcare systems and cybersecurity
  • Cybersecurity Best Practices Certificate (CSC) for healthcare managers
  • Certified Professional Coder (CPC) - Expertise in medical billing and coding
  • ServSafe
  • Salesforce
  • Blockchain in Healthcare Leadership Certification
  • Project Management Professional (PMP) - 2021, Vantage
  • Business Intelligence Professional in Healthcare (BIPH)

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