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Skills

  • Staff training and motivation
  • Writing case histories
  • Private practice experience
  • Expertise in metric billing
  • Medical assisting specialist
  • Wound care expertise
  • Conflict resolution
  • Test cases and procedures
  • Penelope Case Management
  • ServSafe Manager

Work Experiences

  • Took vital signs of newborns while assisting in the NICU.
  • Aided
  • Created and organized opportunities for all employees to participate in continuing education to improve their knowledge and skills.
  • Acted as a patient advocate and implemented total patient care as part of a nursing team covering 8-10 high-acuity patients per shift.
  • Transported SAP to two years customer locations.
  • Kept track of my interactions with prospects, their families, and advisors, as well as developing relationships with potential referral sources.
  • Ordered medicines on a daily basis to ensure that demands and needs were met.
  • Developed a system-wide communication strategy for customer service excellence.
  • Answered 2 calls per several months to help customers with their questions and concerns.
  • Prepared for HIPAA and JCAHO reviews by ensuring that all clinics had the required brochures and pamphlets available to patients.

Summaries

  • Expert in all aspects of patient care, both direct and indirect.
  • As a Registered Nurse, I am a highly organized Case Manager with 6 years of experience.
  • Case Manager Assistant with 12 years of successful budget management and team leadership experience.
  • Strong ability to communicate with patients and staff in a clear and effective manner.
  • Ambitious
  • Open and clear communicator with strong organizational, multitasking, and prioritization abilities, as well as a customer-focused and compassionate personality.
  • Capable of performing method and category procedures to aid in the evaluation of patients.
  • Leader who is analytical and detail-oriented and has excellent planning and decision-making skills.
  • Nursing Manager who is passionate about disease prevention and providing high-quality healthcare.
  • Demonstrated ability to use management principles to advocate for the needs of patients and healthcare organizations.

Accomplishments

  • Drafted detailed reports for senior case managers, resulting in a 29% improvement in client tracking and reporting accuracy over a the past year.
  • Assisted in organizing on-going casework follow-up to ensure a 47% decrease in case backlog by the end of 2018.
  • Surgical Preparation: Assisted in patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities.
  • Supervision: Headed onboarding process for new nursing staff.
  • Home Aid: Assisted patients with bathing, dressing, daily hygiene and grooming. Provided patients with transportation to and from medical appointments.
  • Developed strategies with case managers that reduced repeat emergency room visits by 34% within two years through proactive client engagement and follow-ups.
  • Charting: Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
  • Home Aid: Assisted patients with bathing, dressing, daily hygiene care and grooming. Provided patients with transportation to and from doctor appointments.
  • Collaboration: Collaborated with physicians to plan and implement patient care.
  • Conducted quality assessments on client files, identifying opportunities for efficiency improvements that resulted in a 58% decrease in workflow bottlenecks.

Affiliations

  • National Human Services Assembly (NHSA)
  • National Association of Case Management (NACM)
  • National Resource Center for Health Navigation
  • American Public Health Association (APHA)
  • Freemason
  • Commission on Accreditation of Case Manager Certification (CCM)
  • International Association of Administrative Professionals
  • Jaycees
  • Council on Social Work Education (CSWE)
  • Lions Club

Certifications

  • CompTIA Security+
  • ANA Certified in Acute Care
  • Certified Nurse Educator
  • CNA
  • ServSafe
  • PNCB Certified Acute Care Pediatric Nurse Practitioner
  • Certified Addiction Counselor (CAC) by Illinois
  • Certified Behavioral Health Case Manager (BHCM) by system
  • Certified Nurse Practitioner
  • Certified Alcohol Counselor I (CACI)

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