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Skills

  • Supervision
  • Regulatory compliance
  • Customer engagement strategies
  • Changing beer kegs
  • System equipment
  • Basic math
  • Responsible alcohol service
  • Relationship development
  • Project organization
  • Inventory management and forecasting

Work Experiences

  • Kept up to date on state laws governing alcoholic beverage services and ensured 2% inspection compliance.
  • Became the go-to bartender for VIP private bookings.
  • Double-checked customers' drinking age requirements by looking over their photo identification.
  • Collaborated with high-profile event planners to design bespoke beverage menus tailored to special VIP guest preferences.
  • Was in charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy.
  • Scouted and auditioned performers for various special events, as well as recruited and trained 13 bartenders and barbacks.
  • Collaborated with international liquor brands.
  • Became a venue bestseller.
  • Collaborated with management to reduce customer complaints.
  • Became the go-to bartender for VIP private bookings, successfully handling the needs of high-profile clients such as Cedar Works.

Summaries

  • Helping wait staff with drinks and food orders is second nature to me.
  • Achieved recognition in 2015.
  • Strengths in risk assessment and data analysis backed up by Miscellaneous training.
  • Achieved results within 2 months.
  • Boosted high-margin liquor sales by 27%.
  • Accomplished VIP Bartender.
  • Acknowledged for exceeding VIP guest expectations.
  • Achieved accurate forecasting.
  • In fast-paced environments with high patron volumes, successful in providing quality service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Monitored and maintained updated knowledge of popular beverage trends, increasing menu relevancy and sales by 28%.
  • Developed and applied high-end, bespoke presentation techniques, differentiating the venue’s VIP experience and increasing client retention by 24%.
  • Resolved product issue through consumer testing.
  • Coordinated staffing and supply needs for large VIP events, reducing overtime costs by 35% through effective scheduling.
  • Assisted in the design and execution of promotional campaigns that contributed to a 41% increase in VIP lounge attendance.
  • Introduced a seasonal menu featuring locally sourced liquors, increasing local partnerships by 31% within 2021.
  • Trained a team of 12 bartenders on advanced service techniques, improving overall bar efficiency by 65% during high-volume events.
  • Managed vendor relationships to ensure supply consistency during high-demand events, reducing supply chain delays by 52%.
  • Successfully handled high-volume corporate and private events without compromising on service quality, achieving review ratings of 4 stars or more.
  • Collaborated with management to introduce high-end, artisanal beverage options, increasing sales revenue by 6 per event.

Affiliations

  • Member of the Academy of Sommeliers (Introductory Level Sommelier Certification)
  • Organizer and Presenter for standard Cocktail Week
  • Collaborator on Seasonal Beverage Concepts for standard
  • Freemason
  • Certified Beer Server via Cicerone Certification Program
  • Certified TIPS Trainer for Alcohol Safety Awareness and Responsible Service
  • Member of the Global Bartender Confederation
  • Lions Club
  • Association for Computing Machinery
  • Ambassador for Craft Spirits USA – State Chapter of North Carolina

Certifications

  • Advanced Wine & Spirits Education Trust (WSET) Level 2 Award
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • State Liquor License & Alcohol Regulation Training
  • Certified Guest Service Professional (CGSP) - Vantage
  • CompTIA Security+
  • TIPS (Training for Intervention ProcedureS) Certification for Alcohol Servers
  • Craft Bartender Certification - category
  • CompTIA A+ Technician
  • Certified in Spirits Knowledge by Council of Whiskey Masters

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