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Skills

  • GPS and dispatch optimization
  • Communications
  • Communication Protocol Development
  • Contract Management
  • Supervision
  • Team management
  • Emergency response coordination
  • Cost reduction and budgeting
  • Project organization
  • Cross-functional team collaboration

Work Experiences

  • Achieved Excellence Award in 2022.
  • Conducted quarterly reviews of the ambulance service.
  • Designed and implemented debriefing sessions for maximum crew performance optimization, leading to a Innovation Award.
  • Oversaw the delivery of metric project by initiative team, which resulted in standard.
  • Answered 6 calls per one year to help customers with their questions and concerns.
  • Developed a comprehensive disaster response strategy in collaboration with 15 local agencies, streamlining multi-agency cooperation.
  • Analyzed monthly operational data.
  • Developed crisis management plans for large-scale emergencies, ensuring readiness for situations with up to 2 casualties.
  • Created presentations for senior management.
  • Collaborated with 16 local agencies.

Summaries

  • Ambulance Manager driven by excellence in emergency services.
  • Ambulance Manager known for developing incident debriefing sessions that led to crew commendations and awards, fostering a culture of continuous improvement.
  • Ambulance Management professional with a deep understanding of emergency response protocols and team leadership, consistently delivering under high-pressure scenarios.
  • Ambulance Manager skilled in GPS system implementation.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Ambulance Management professional.
  • Ambulance Manager recognized for increasing paramedic certification rates by 64% through targeted training initiatives, supported by a strong background in operational and regulatory compliance.
  • Ambulance Manager with a history of successful budget management.
  • Multitasking, time management, and verbal communication skills are all excellent.

Accomplishments

  • Managed a team of 4 medical professionals, achieving consistent compliance with all state and federal healthcare standards.
  • Implemented GPS and dispatch optimization solutions, reducing average response time by 71% across all service areas.
  • Documented and resolved standard which led to category.
  • Achieved Employee of the Year in 2017 for exceptional management of emergency services, resulting in improved response times.
  • Secured system of $11 to modernize fleet technology, resulting in improved emergency service capabilities.
  • Successfully reduced response time variance by 37% during quarterly ambulance service reviews, enhancing service consistency.
  • Monitored and enforced strict compliance with patient care protocols, improving documentation accuracy by 75%.
  • Managed the implementation of Jira to enhance dispatch operations, reducing missed dispatches by 15%.
  • Designed and conducted comprehensive debrief sessions after each incident, leading to a 83% increase in team performance metrics.
  • Collaborated with local healthcare providers to align ambulance dispatch protocols, increasing hospital transfer efficiency by 62%.

Affiliations

  • International Association of Emergency Managers (IAEM)
  • Emergency Medical Dispatchers (EMD) Certification Program
  • American Society of Safety Professionals
  • National EMS Management Association (NEMSMA)
  • Emergency Services Leadership Development Program (ESLDP)
  • State Emergency Medical Services (EMS) Advisory Council
  • Association for Computing Machinery
  • American Ambulance Association (AAA)
  • International Academy of Emergency Dispatch (IAED)
  • EMS Regulatory Advisory Committee Member

Certifications

  • Certified Information Systems Security Professional (CISSP) – For Healthcare IT Systems
  • Apple Certified Associate (ACA)
  • Certificate in Healthcare Quality Management
  • Occupational Safety and Health Administration (OSHA 20-Hour Certification)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Emergency Medical Technician (EMT) Certification
  • Advanced Life Support (ALS) Certification
  • Certified Emergency Medical Services Officer (CEMSO)
  • Certificate in Paramedic Supervision and Management

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