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Skills

  • Customer relationship management (CRM) tools
  • Analytical problem solver
  • Strategic account development
  • Sales pipeline management
  • Database management
  • Feedback-driven performance improvements
  • Lead Nurturing Best Practices
  • Sales quota achievement
  • Cross-departmental collaboration
  • Territory management

Work Experiences

  • Hired, supervised, and coached 11 employees on sales strategies to maximize performance.
  • Implemented new inventory management procedures that reduced product theft by 7% in 18 months.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Kept up to date on competitor products and pricing in the markets I served.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Achieved an industry-leading process by applying strategic procedure industry knowledge and leadership skills.
  • Implemented Workday to streamline procedure procedures and method tasks.
  • Kept track of the performance of the sales team, analyzed sales data, and reported findings to the area managers.

Summaries

  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Sales Manager with over 4 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Achieved 2% network growth.
  • Manage 13+ accounts with a revenue of more than $3 per 6 months.
  • Clear understanding of quality assurance and stakeholder engagement as well as workflow optimization training.
  • Dedicated to streamlining processes while maximizing employee potential.
  • Persuasive brand imaging has a proven track record of growing network connections.
  • Outbound Team Leader with 15 years of successful quality assurance and vendor management experience.
  • Accomplished Outbound Team Leader driven to lead sales teams to achieve record-setting revenue gains. Manage 18+ accounts, generating more than $13 in revenue per several months.
  • Achieved a 76% improvement in client retention.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Oversaw implementation of weekly call performance reviews for all agents, improving team conversion rate by 41%.
  • Coordinated with training teams to introduce a sales boot camp program, leading to new recruit success rates improving by 31%.
  • Co-led outbound call script redesign, resulting in 72% improved call duration and customer satisfaction scores.
  • Reduced lead-to-sale cycle by 10 days by refining qualification criteria and implementing targeted communication strategies.
  • Developed and executed customer retention strategies resulting in a churn rate reduction of 20%.
  • Introduced skill-based call routing, improving departmental efficiency and reducing call handling time by 26% seconds.
  • Pioneered tailored sales outreach for international markets and successfully expanded clientele by 61% in 2017.
  • Reduced employee turnover rate by 46% through team-building initiatives and career growth opportunities within the sales team.
  • Resolved product issue through consumer testing.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • American Medical Informatics Association
  • Call Center Industry Advisory Council (CIAC)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • National Association of Sales Professionals (NASP)
  • Association for Contact Center Management
  • Institute of Sales Leadership and Strategy
  • Contact Center World
  • International Institute of Customer Engagement Professionals (IICEP)

Certifications

  • Certified Outbound Sales Professional (COSP) – Ironclad Systems
  • Salesforce
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Cross-Department Collaboration Strategist (CXDCS) – Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Performance Metrics & Reporting Certification – initiative
  • Six Sigma Green Belt Certification – Northwind
  • Professional Certified Marketer (PCM) - American Marketing Association
  • Strategic Sales and Leadership Certification – procedure

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