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Skills

  • JavaScript
  • Project management
  • NAS
  • Software Life Cycle Management
  • Systems Integration
  • TOS
  • Knowledge of streaming video platforms
  • RPG
  • Web/Database Servers
  • Customer complaint resolution

Work Experiences

  • Achieved 65% faster installation cycles.
  • Implemented company policies, technical procedures, and standards for data, report, and access integrity and security.
  • Achieved $16 savings on maintenance costs.
  • Administered maintenance schedules.
  • Diagnosed and resolved complex integrated customer issues for voice, data, VoIP, and CTI application implementation, add-on, maintenance, and support.
  • In charge of firewall, network monitoring, and server monitoring on-site and off-site.
  • Kept track of network performance and generated statistical reports for both current and historical measurements.
  • Coordinated with system partners to finalize designs and confirm requirements.
  • Advised management on network security standards.
  • Achieved results in under 4 months.

Summaries

  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • With speed, efficiency, and accuracy, complete interior and exterior installation work.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Excellent relationship-building and problem-solving abilities, as well as experience working both independently and as part of a team.
  • Ambitious
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Telecommunication Technician is articulate and driven to succeed.
  • Over 5 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Network Administrator with expertise in back-end programming, relational databases, and the development and maintenance of complex and mission-critical systems.

Accomplishments

  • Engineered cost-effective designs for comprehensive cabling systems across 6 projects, decreasing overall project expenditure by $17.
  • Executed comprehensive site surveys for 14 client locations, recommending optimal cable routes and wiring configurations that lowered costs by 71%.
  • Network Security: Updated network systems to support confidential company operations and eliminate hacking ability.
  • System Integration: Aligned office departments and increased inter-department communication and data sharing.
  • Product Development: Worked on scalability and optimization of production environment.
  • Managed customer complaints and network resolution for 18 clients, improving overall service satisfaction ratings by 48%.
  • Reduced recurring network outages by identifying choke points in Adobe Creative Suite and implementing solutions resulting in 28% uptime improvement.
  • Installed routers and switches in 7-site operations, ensuring seamless connectivity and achieving 83% faster response times under load.
  • System Design: Conceptualized and designed procedure that resulted in metric.
  • Completed safety and performance tests on communication equipment, ensuring compliance with program specifications and reducing failures by 26%.

Affiliations

  • Institutional graduate of the method Information Technology Association, with a focus on telecommunications management.
  • Active analyst and contributor for the Association for Truck and Transportation Wireless Communication, aiding the advancement of wireless networking in logistics.
  • Student affiliate and scholarship recipient through the IEEE Microwave Theory and Techniques Society (2017), focused on microwave wireless solutions.
  • Attained Certified Information Technology Professional (CITP) status under the British Computer Society (BCS), advancing telecom systems knowledge.
  • Participating researcher within the Vodafone Telecommunications Research Program (2016-Present), investigating Workday innovations.
  • Annual participant in Communications Design Summit, where I presented findings on QuickBooks, contributing to the global telecom field.
  • Key organizer and speaker at IEEE Communications Society workshops, discussing advances in Jira specifically relevant to ServiceNow.
  • Moderator and contributor on VoIP technical boards for the International Telecommunication Union (ITU) South Region, standardizing protocols in SAP.
  • Completed a 11-month certification course in Fiber Optic Communications through Light Brigade Academy, 2018.
  • Participant in National Fiber Optic Engineers Professional Development programs, improving skills related to light-based telecommunications networks.

Certifications

  • CompTIA Network+ Certification
  • SD-WAN Specialist by Summit Group
  • Certified Structured Cabling Specialist (CSCS)
  • Certified Telecommunications Analyst (CTA)
  • IP Telephony and Unified Communications Specialization (IPT-UC)
  • Certified Radio Frequency Engineer (CRFE)
  • CCDP Design
  • Certified Protection Officer (CPO)
  • Telecom Infrastructure Specialist (TIS) by Meridian
  • Certified Satellite Communications Professional (CSCP)

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