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Skills

  • Guest services expertise
  • Directing team activities
  • Activities management
  • Documenting activities
  • Community nutrition services
  • Advisory Services
  • Technical assistant
  • Credit services
  • In-Home Services
  • IP Services

Work Experiences

  • Built relationships with local businesses and sponsors, securing $11 in sponsorships for community events in 2019.
  • Collaborated across departments to align activities and special events with the broader organizational mission, leading to improved alignment of objectives.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Aligned activities with organizational mission.
  • Collaborated with senior management.
  • Collaborated directly with senior management to design and execute the annual calendar of events, ensuring alignment with organizational goals.
  • Advocated for the organization's needs.
  • Assisted in budget creation, ensuring a 4% cost reduction while maintaining program quality for 2015 fiscal year.
  • Achieved Employee of the Year for customer satisfaction.
  • Transported Workday to one year customer locations.

Summaries

  • Contributed to a 74% reduction in costs.
  • Committed to driving customer-focused outcomes, with a passion for boosting satisfaction ratings through hands-on support and innovative problem-solving.
  • Activities Services Coordinator Assistant.
  • Achieved membership growth of 73%.
  • Adhered to budget constraints.
  • Consistently reviewed participant feedback.
  • Boosted participation by 31%.
  • Catered to both in-person and virtual audiences.
  • Aligned 5 annual events with organizational goals.
  • Collaborative leader with a strong history.

Accomplishments

  • Managed volunteer scheduling, increasing the overall efficiency of activity preparation by 24%.
  • Achieved system by coordinating with human resources and streamlining processes for more efficient event planning.
  • Documented and resolved initiative which led to program.
  • Raised awareness of event offerings through targeted outreach, resulting in a 25% increase in community participation over one year.
  • Maintained up-to-date records of volunteer and program participants, reducing administrative errors by 17%.
  • Organized and managed procedure, increasing overall participation by 53% compared to the previous year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consulted with senior leadership to draft and finalize a master event calendar, ensuring alignment with organizational goals.
  • Managed volunteer appreciation programs by launching new recognition events, resulting in volunteer satisfaction scores of 3%.
  • Utilized volunteer management software to optimize activity coordination, resulting in a 44% increase in volunteer retention.

Affiliations

  • Volunteer Advisory Council
  • Professional Convention Management Association (PCMA)
  • International Association of Administrative Professionals
  • Association for Talent Development (ATD)
  • Council for Advancement and Support of Education (CASE)
  • Association for Experiential Education
  • American Camp Association
  • Toastmasters
  • National Intramural-Recreational Sports Association (NIRSA)
  • American Institute of Professional Bookkeepers (AIPB)

Certifications

  • First Aid/CPR and AED Certification – process
  • Certified Activity Director (ADC) - National Certification Council for Activity Professionals (NCCAP)
  • Certified Conference and Exhibition Manager (CCEM) – process
  • Certified Fund Raising Executive (CFRE) - CFRE International
  • Hospitality and Tourism Management Certificate – standard
  • Marketing Strategy Essentials Certificate – category
  • Event Logistics and Operations Certificate – program
  • Certified Nonprofit Professional (CNP) - Nonprofit Leadership Alliance
  • Event Planning and Management Certificate – metric
  • Certified Professional in Catering and Events (CPCE) – method

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