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Skills

  • Complaint resolution
  • Multi-Task Management
  • Late-night shift availability
  • Produce knowledge
  • Health codes compliance
  • Purchasing stock
  • Interpersonal skills
  • Customer service excellence
  • Service-oriented
  • Inventory monitoring

Work Experiences

  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Adhered to all cash, security, inventory, and labor policies and procedures to the letter.
  • Achieved this within several months.
  • Achieved a 25% improvement in guest retention.
  • Arrived at all shifts dressed neatly in uniform and with minimal jewelry, as per company policy.
  • Achieved outstanding online reviews.
  • Developed a loyal clientele through friendly interactions, a positive attitude, and prompt assistance.
  • Moved and stocked food products weighing up to 17 pounds on a regular basis.
  • Checked the contents of trays for required items and completed orders.
  • Double-checked that it met all quality and quantity standards before serving prepared food to customers.

Summaries

  • Experienced Fast Food Worker with success in driving innovation and early adoption of emerging technologies and platforms.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Through top management skills and business acumen, a talented bar management professional can maximize team performance and bar sales.
  • Grocery Store Manager with a track record of boosting store profits while maintaining high employee morale.
  • Working in a fast-paced food and beverage environment requires a dedicated and bilingual team player.
  • Create, develop, and implement cost-cutting and efficiency-enhancing initiatives.
  • Experienced bartender with a track record of success in all aspects of restaurant management.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Advanced risk assessment and process improvement abilities from a seasoned program professional.
  • Expert in fine dining and cheese, as well as extensive wine knowledge.

Accomplishments

  • Documented and resolved initiative which led to process.
  • Delivered exceptional customer service, resulting in a 58% increase in repeat customers within 14 months.
  • Consistently held the position of best performing store in the region.
  • Mentored junior staff in handling difficult customer service situations, improving team efficiency by 74% over the past year.
  • Implemented menu optimization techniques, directly increasing kitchen order throughput by 56%.
  • Received praise from management for significantly improving customer wait times by 81% during busy lunch hours.
  • Collaborated with kitchen staff to handle dietary restrictions and special requests, increasing order accuracy and customer satisfaction.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Led efforts to reorganize the drive-thru workflow, cutting customer wait times from 16 seconds to 4 seconds.
  • Recognized with 'Employee of the Year' for outstanding contribution to improved drive-thru service during a 23% increase in year-over-year traffic.

Affiliations

  • American Society of Safety Professionals
  • Project Management Institute
  • International Council of Nurses
  • Workplace Training and Safety Institute (WTSI)
  • Society of Women Engineers
  • National Federation of Professional Service Providers
  • Service Industry Employee Advocacy Group
  • Chain Restaurant General Managers Forum
  • American Marketing Association
  • Rotary International

Certifications

  • Certified Public Accountant
  • Cash Handling and Loss Prevention Certificate
  • ServSafe Food Protection Manager Certification
  • Food Safety Preventive Controls Certification
  • Point of Sale (POS) System Operations Certification - Tableau
  • Customer Service Excellence Training Program - method
  • Certified Hospitality Supervisor (CHS), Beacon Labs
  • Certified Food Handler (CFH), North Carolina
  • Safe Food Handling Certification - process
  • Microsoft Certified Systems Engineer (MCSE)

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