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Skills

  • Regulatory compliance
  • Communications
  • Menu item promotion and sales
  • Effective communication in fast-paced settings
  • Bilingual or Multilingual communication French
  • Drive-thru service efficiency
  • Kitchen workflow coordination
  • Customer service
  • Productivity improvement
  • Process improvement

Work Experiences

  • Achieved a record of zero errors.
  • Collaborated with kitchen staff to expedite and deliver orders accurately during peak hours, reducing wait times by 18% and enhancing overall customer satisfaction.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Collected post-shift data to assess daily performance metrics, including time-to-serve rates, which helped reduce delays by 38% after implementing corrective actions.
  • Assisted in boosting daily sales by 72%.
  • Consistently achieved key performance indicators for service speed.
  • Achieved savings of approximately $10 monthly.
  • Assumed responsibility for opening and closing duties, ensuring all equipment, inventory, and security procedures were properly handled with zero incidents over a 2022-month span.
  • Achieved 41% faster service time.
  • Achieved a 63% improvement in table-turnover speed.

Summaries

  • Well-organized and efficient, with a strong desire to please customers.
  • Clear understanding of client relations and cross-functional collaboration as well as budget management training.
  • Performance reporting and risk assessment are precise and quick at preparing ingredients.
  • Analytical Fast Food Employee with a results-oriented approach.
  • Food service team member with extensive Fast Food Employee experience in process environments.
  • Adhered to food preparation standards.
  • Dedicated to the success of the team and the company.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Fast Food Employee with strengths in overseeing shift operations, prioritizing tasks, and increasing overall team output by 47%. Known for effectively maintaining team cohesion during busy periods.

Accomplishments

  • Collaborated with team of 2 in the development of standard.
  • Designed and executed daily shift schedules for 18 team members, ensuring balanced workloads and a minimized turnover rate of 53% over 16 months.
  • Mentored new hires on handling complex point-of-sale systems resulting in a reduction of checkout errors by 56%.
  • Assisted in the preparation and fulfillment of catering orders, working with 14 team members to deliver large-scale orders with zero issues.
  • Pioneered a cross-training initiative for staff, resulting in 17 of employees becoming proficient in multiple workstations and reducing gaps during peak hours.
  • Reduced ingredient waste by implementing metric and conducting daily inventory checks, saving the company $16 monthly in supplies.
  • Utilized point-of-sale system to track popular meal combos and implement targeted cross-sell techniques, boosting sales by 71%.
  • Maintained strict compliance with food safety guidelines, helping initiative pass health inspections with a standard during 2024.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted manager with monthly sales reporting and revenue audits leading to a 82% more accurate financial assessment.

Affiliations

  • Corporate Caterers & Events Professionals Network
  • Association for Contract Foodservice Franchises
  • Society for Foodservice Management
  • ServSafe Food Protection Manager Certification
  • American Marketing Association
  • World Snack Food Organization
  • National Restaurant Association
  • Quick Service Restaurant Association (QSRA)
  • National Council of Chain Restaurants (NCCR)
  • Retailers Association of Arizona

Certifications

  • Basic Food Safety Certification by procedure
  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Service Excellence Certification - metric
  • Introduction to Fast Food Supply Chain Safety Certification
  • Safe Service of Alcohol Certification - North Carolina
  • Safe Food Preparation and Cooking Techniques Certification - metric
  • Managing Health Code Violations and Compliance Training
  • Certified Business Analysis Professional (CBAP)
  • Conflict Resolution & De-Escalation Techniques in Customer Service Certification
  • Certified Cash Handling Associate (CCHA) by Meridian

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