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Skills

  • Team management
  • Hazardous material transport (OSHA)
  • Inventory management for specimen materials
  • Chain-of-custody documentation
  • Route optimization
  • Invoice generation
  • Message delivery
  • Security systems
  • Business operations
  • Planning and coordination

Work Experiences

  • Immediately contacted the supervisor to report the issues, which resulted in a 6% increase in problem resolution time and a 18% increase in customer satisfaction.
  • Adjusted routes accordingly.
  • Saved money by developing functional solutions to method problems.
  • Greeted customers with a friendly demeanor, answered questions, and responded to inquiries, resulting in effective business relationships.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Awarded Employee of the Year for excellent tracking of specimen deliveries.
  • Achieved 48% faster diagnostics.
  • Accurately prepared specimens for transport.
  • Developed an understanding of the most efficient delivery routes to avoid congested areas and construction zones.
  • Double-checked and secured package loads before heading out on over 2 daily deliveries.

Summaries

  • Knowledge of Tableau in depth, as well as vendor management and quality assurance abilities.
  • Metric and system have a proven track record.
  • Adept at identifying bottlenecks.
  • Strong technical skills and experience in performance reporting.
  • Reliable courier with 18 years of experience in high-volume delivery situations.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Data analysis Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Miscellaneous student seeking hands-on experience through an internship in vendor management.
  • Achieved 59% improvement in time-sensitive delivery.
  • CPA certified

Accomplishments

  • Reduced specimen handoff errors by 58% through the development and implementation of a tracking system, leading to more accurate and timely lab results reporting.
  • Played a key role in reducing specimen contamination by 48% following implementation of new biohazard transport best practices.
  • Coordinated and executed a multi-site daily route plan for 18 medical facilities, ensuring seamless pickup and drop-off of critical samples.
  • Completed timely and secure transport of biopsy, cytology, and microbiology specimens from decentralized hospital locations to central labs, maintaining critical chain of custody.
  • Minimized protocol deviations by working alongside quality control coordinators to uphold industry standards, including CAP and CLIA requirements.
  • Collaborated with lab personnel to improve route efficiency, reducing average specimen delivery time by 77% in 2019.
  • Acknowledged by lab management for having a perfect attendance record in 2024, resulting in uninterrupted delivery services during critical periods.
  • Streamlined daily specimen pickups from medical centers, reducing wait time for lab processing by 85% and increasing laboratory throughput.
  • Created and executed protocol for handling emergency 'stat' deliveries in under 11 hours to ensure that critical tests could be expedited as requested by physicians.
  • Maintained proper tracking of hazardous or high-risk samples by using HubSpot, ensuring compliance with state and federal regulations regarding biohazard materials.

Affiliations

  • Certified in Infection Control and Specimen Transport Protocols, accredited by CDC
  • Collaborated with the Specialized Courier Certification Program for Lab Technologies
  • Affiliated with Pathology Services Logistics Support Association (PSLSA)
  • Active participant in Healthcare Courier Meetup Groups (HCMG) Austin Chapter
  • Active in Healthcare Transport Professionals Network (HTPN)
  • Certificate in Traffic Navigation and Route Efficiency for Healthcare Providers Asana Training Course
  • Membership in International Medical Transportation Association (IMTA)
  • Supported as a group mentor in Healthcare Facility Transport Guidelines Committee
  • Participation in Healthcare Supply Chain Association (HSCA) Focus Group
  • Received Transportation of Dangerous Goods Certification (TDG) 2018

Certifications

  • CPR and First Aid Certification by framework or process
  • Hazardous Materials Transportation Certification (HMTC) by Beacon Labs
  • Specimen Transport Safety Certification by Centers for Disease Control (CDC)
  • HIPAA Awareness Training for Couriers
  • Medical Courier HIPAA Compliance Training
  • Bloodborne Pathogens Safety Certification by OSHA
  • Infectious Substance Shipping Certification by Summit Group
  • Certified Medical Laboratory Technician (CMLT) 2016
  • Cargo Transporter Certification with a focus on Medical Samples
  • Certified Professional Food Manager (CPFM) for Regulated Substance Handling

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