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Skills

  • Client account management
  • Budgets
  • Process improvement
  • Project development
  • Supervision
  • Employee reviews
  • MS Office
  • Employee scheduling
  • Staff training/development
  • Complaint-resolution protocols

Work Experiences

  • Increased profits by 4% in one year through a restructure of the business line.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class initiative results.
  • Scheduled employees for one year shifts, taking customer traffic and employee strengths into consideration.
  • Achieved a $2 cost reduction.
  • Employees were delegated framework daily tasks, which streamlined daily progress and efficiency.
  • By evaluating the effectiveness of process and category projects, I was able to increase profits.
  • Increased productivity by 2% while lowering staffing and operational costs.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.

Summaries

  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Achieved a 42% improvement in operational speed.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • In developing policies, managing metric activities, and taking streamlined, be strategic.
  • Well-versed in quality assurance and a stickler for deadlines.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • First Assistant Department Manager who is forward-thinking and knows a lot about data analysis.
  • First Assistant Department Manager who is meticulous and has 2 years of metric experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Offering project management and stakeholder engagement, meticulous leader and strategic planner with broad managerial acumen.

Accomplishments

  • Achieved a 41% improvement in customer satisfaction scores through the implementation of a tailored service training program.
  • Led a department of 11 staff, delivering an employee retention improvement of 23% over a 6 months in Denver.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated cross-department efforts to streamline operational workflows, reducing processing times by 50%.
  • Redefined customer experience strategy that contributed to the store winning the Outstanding Service Award for excellence in metric.
  • Managed recruitment efforts for new hires across 9 locations, achieving staffing goals ahead of schedule by 17 days.
  • Enhanced customer engagement platforms, improving customer feedback response rates by 24%.
  • Streamlined scheduling processes for 4 of staff, ensuring optimal coverage, leading to 32% improvements in labor efficiency.
  • Identified operational inefficiencies, implemented cost-saving solutions that resulted in 7 annual savings without impacting service levels.
  • Collaborated with leadership on the development of process, helping achieve a 60% increase in revenue within 6 months.

Affiliations

  • Council of Supply Chain Management Professionals (CSCMP)
  • Employee Relations Expert Group Portland Chapter
  • Certified Workforce Planning Specialist (CWPS) 2019
  • Certified in Performance Management Systems for Retail
  • National Retail Federation (NRF) Membership
  • Association for Talent Development (ATD) Affiliate
  • Completed Project Management for Retail Managers Course 2017
  • Association for Supply Chain Management (ASCM)
  • Certified in Labor Law Compliance and Administration
  • National Association of Social Workers

Certifications

  • Certified Inventory Management Professional (CIMP)
  • Certified Intermediate Project Leader (CIPL)
  • Certified Budget and Finance Manager
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Certified Leadership Professional (CLP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Retail Supervisor (CRS)
  • Certified Public Accountant (CPA)
  • Certified Business Operations Professional

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