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Skills

  • MS Office
  • Regulatory compliance
  • Relationship development
  • Call center software HubSpot proficiency
  • Customer Feedback Integration
  • Effective prospecting
  • Call quality monitoring
  • Organization
  • High-volume call handling efficiency
  • Compliance with industry regulations

Work Experiences

  • Schedule appointments with interested customers based on my schedule.
  • Overcame objections by employing friendly and persuasion tactics.
  • Analyzed call metrics.
  • Achieved top sales representative award for 2022 by exceeding sales targets by $8.
  • Conducted surveys during follow-up calls.
  • Averaged 11 calls per day.
  • Looked for industry trends on social media and through online sources.
  • Achieved results within the past year.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of category project by process team, which resulted in framework.

Summaries

  • Addressed unique client needs.
  • Looking for a job in a thriving, fast-paced environment where my excellent customer service skills will be put to good use.
  • Having the ability to build rapport with each customer.
  • Consistently exceeded cold call targets.
  • Collaborative Telemarketing Specialist with a passion for working with marketing teams, leading to a 78% increase in cold call success by refining target audience segmentation.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Telemarketer with a strong desire to provide excellent customer service.
  • Achieved notable success in revenue generation.
  • Specializes in juggling multiple tasks at the same time.
  • Accelerated follow-ups.

Accomplishments

  • Collaborated with team of 8 in the development of procedure.
  • Enhanced team efficiency by streamlining appointment setting strategies, leading to a 83% reduction in the average lead conversion cycle.
  • Played a key role in earning initiative for team excellence in client prospecting for 2015.
  • Created comprehensive reports showcasing call conversion data, enabling more precise sales forecast adjustments for the 2017.
  • Achieved a 17% increase in conversion rates by executing personalized outbound telemarketing campaigns within three years.
  • Trained teams on advanced objection handling techniques, leading to a 38% increase in successful call outcomes.
  • Documented and resolved system which led to method.
  • Achieved Employee of the Year by refining follow-up strategies which improved conversion rate by 49% in 2022.
  • Co-led outbound telemarketing efforts, securing meetings with 15 high-value clients in several months.
  • Successfully converted over 25% of cold leads into warm prospects through effective objection handling techniques.

Affiliations

  • International Association of Marketing Professionals
  • Process Chamber of Commerce
  • Certified Professional Sales Person (CPSP) Program
  • Cold Calling Expert Group
  • Lions Club
  • Sales Enablement Society
  • Contact Center Association (CCA)
  • American Medical Informatics Association
  • Harvard Extension School Business Club
  • American Telemarketing Association

Certifications

  • Certified Public Accountant (CPA)
  • Zendesk Customer Support Specialist Certification
  • CompTIA Network+
  • Professional Telephone Skills Certification - Microsoft Excel
  • Certified Call Center Training Specialist (CCTS)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • SharpSpring Sales Automation Specialist Certification
  • Complaint Handling and Conflict Resolution Certificate
  • Certified Customer Service Professional (CCSP) - Brightline

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