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Skills

  • Attendance tracking
  • Product testing
  • Customer complaint resolution
  • MS Office
  • Strong verbal communication
  • Relationship development
  • User interface understanding
  • Data entry
  • Payroll administration
  • Staff development

Work Experiences

  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Balanced discrepancies under $4 per shift.
  • Achieved a 41% increase in shift performance.
  • Achieved 81% improvement in customer throughput times.
  • Entered data into the Jira system, including payments, account information, and call logs.
  • Increased customer loyalty by providing consistent gaming standards and closely monitoring dealers.
  • Achieved President's Club by improving the shift scheduling system, decreasing employee burnout and turnover by 39%.
  • Analyzed historical peak-hour patterns.
  • Had an excellent attendance record and was always on time for work.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.

Summaries

  • Achieved a 37% improvement in team output.
  • Professional with 9 years of progressive experience in the field who is highly organized and detail-oriented.
  • Accomplished Assistant Shift Manager.
  • Customer-focused Sales Representative with 18 years of experience solving problems for clients.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • With over 7 years of experience in casino security and gaming management.
  • Achieved consistent positive feedback.
  • Achieved a 46% boost in team efficiency.

Accomplishments

  • Managed daily shift operations for 16 employees, ensuring compliance with safety and quality standards, and reducing operational errors by 16%.
  • Collaborated with senior management to forecast staffing needs based on historical peak-hour data, reducing understaffing by 25%.
  • Developed and executed leadership training programs for shift supervisors, improving team efficiency and ensuring succession readiness.
  • Consistently achieved customer satisfaction ratings above 72% by promptly addressing customer feedback and concerns during peak shift hours.
  • Regularly prepared and delivered performance feedback to shift team members, fueling a consistent 18% improvement in task performance.
  • Managed team to ensure equipment readiness and reduced emergency maintenance calls by 42%.
  • Developed new training manuals for shift leaders, reducing onboarding time for new hires by 14 weeks and increasing process efficiency.
  • Trained 4 new hires on Jira-specific procedures, shortening onboarding time by 4 weeks and improving productivity.
  • Successfully initiated real-time feedback protocols for team members, leading to a 48% increase in employee morale and performance.
  • Contributed to a 55% reduction in employee turnover by coaching and mentoring staff in career development and job satisfaction.

Affiliations

  • Project Management Institute (PMI)
  • American Society of Safety Professionals
  • Rotary International
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Association for Computing Machinery
  • International Council of Nurses

Certifications

  • Certified Maintenance Manager (CMM) - Association for Facilities Engineering (AFE) 2017
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Certified Safety and Health Manager (CSHM) - Institute for Safety and Health Management 2022
  • Workforce Development Specialist Certification - Cedar Works 2017
  • Certified Business Analysis Professional (CBAP)
  • ISO 9001:2015 Lead Auditor Training - standard
  • Apple Certified Associate (ACA)
  • Certified Food Protection Manager (CFPM) - Food Safety Manager Certification 2015
  • CompTIA Network+

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