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Skills

  • Customer service
  • Operational cost reduction
  • Organization
  • Case management system implementation
  • Business process consolidation
  • Analytical skills leveraging Power BI
  • Supervision
  • Clear communication with elected officials
  • Legal terminology
  • Advanced use of Jira

Work Experiences

  • Approved over 9 cases monthly.
  • Analyzed compliance with state policies.
  • Labeled and kept track of exhibits that were used as evidence in court.
  • Had an excellent attendance record and was always on time for work.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Completed training within three years.
  • Answered 3 calls per one year to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Communicated directly with constituents.
  • Administered 13 public assistance programs, regularly reporting key performance data to inform decision-making at executive levels.

Summaries

  • Collaborative leader in public finance with a track record of revising state funding protocols, directing 11 to underserved communities, and increasing resource allocation effectiveness by 37%.
  • Collaborative leader in public finance.
  • Strong understanding of legal documents and terms.
  • Accomplished in data-driven report preparation and process enhancement, achieved a reduction in reporting time from three years to one year using innovative software solutions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved results within 2023.
  • Costs were consistently reduced while profits were increased.
  • Aligned decisions with state objectives.
  • Budget-savvy State Worker.
  • Achieved an impressive 61% accuracy rate.

Accomplishments

  • Led a team of 3 in the distribution of government funding resulting in consistent under-budget operations.
  • Led project to automate system services using Jira, resulting in a 52% reduction in manual errors.
  • Presented departmental accomplishments to the state legislature, securing an additional 18 in annual funding.
  • Spearheaded the rollout of Salesforce, improving responsiveness to public feedback by 38%.
  • Produced detailed reports on statewide program effectiveness, used by executive leadership for critical policy adjustments.
  • Trained staff on compliance audit best practices, boosting the department's compliance pass rates by 44%.
  • Monitored the execution of 7 public welfare programs, ensuring compliance with all state and federal guidelines.
  • Revised outdated processes for public assistance registration, improving application turnaround times by 44%.
  • Authored a comprehensive training manual for sales employees, reducing onboarding time for new staff by 74%.
  • Developed and implemented new auditing procedures for Tableau, resolving audit discrepancies 25% faster.

Affiliations

  • Public Performance Measurement & Reporting Network (PPMRN)
  • Public Employees Roundtable (PER)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Jaycees
  • American Association for Budget and Program Analysis (AABPA)
  • International Public Management Association for Human Resources (IPMA-HR)
  • International Council of Nurses
  • Association of Government Relations Professionals (AGR)

Certifications

  • Human Resources Law Specialist Certification
  • CompTIA Network+
  • Microsoft Office Specialist (MOS) Excel Expert category
  • Federal Acquisition Certification in Contracting (FAC-C)
  • Certified Public Manager (CPM)
  • ServSafe
  • CompTIA Security+
  • Advanced Certified Legislative Professional (ACLP)
  • Certified Risk and Compliance Management Professional (CRCMP)
  • Certified Information Security Manager (CISM)

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