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Skills

  • Venue accommodations
  • Bill computation
  • Employee training
  • Guest seating arrangements
  • Prioritizing
  • Process improvement
  • Cash handling expert
  • Food preparations
  • Business operations
  • Banquet coordination

Work Experiences

  • Wiped tables, placed trash in receptacles, and restocked napkin dispensers in the outdoor eating area and indoor dining room.
  • Weighed, packaged, and labeled meat and seafood products following proper dating procedures.
  • Helped customers by answering their questions and completing their requests.
  • Verified that all 14 square feet of the restaurant and lounge were clean enough to meet state and federal standards.
  • Maintained the highest level of glass and silverware cleanliness.
  • Developed knowledge of products and sales items to answer shoppers' questions.
  • Collaborated on hiring and firing decisions with management.
  • Piled trays high with extras like eating utensils, napkins, and condiments.
  • Was in charge of conducting annual performance evaluations.
  • Kept the tables clean and tidy with tableware, glassware, silverware, and linens.

Summaries

  • Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail.
  • Reliable Deli Worker with Food and Beverage experience of 13 years.
  • Professional in retail sales with experience in product placement and merchandising.
  • Gourmet meats, cheeses, and specialty items are all familiar to me.
  • Responsible Food Preparation team member with a track record of keeping facilities clean and ensuring customer satisfaction through excellent service.
  • Expertise in a wide range of food types and party tray setups.
  • Exceptional at overcoming obstacles and streamlining processes.
  • Deli Worker with 10 years of successful vendor management and workflow optimization experience.
  • Motivated Deli Worker exhibiting strength in critical thinking and problem solving.
  • Reliable member of the deli team who can complete all tasks quickly and professionally.

Accomplishments

  • Received President's Club for exceptional customer service in 2022 by consistently exceeding sales and satisfaction targets.
  • Led sales of specialty cheeses and meats, routinely upselling and increasing average ticket amounts by 76% due to strategic product pairings.
  • Won “process” Award for initiative.
  • Collaborated with team of 15 in the development of process.
  • Resolved product issue through consumer testing.
  • Consistently achieved 83% customer satisfaction scores by providing accurate and customized deli meat and cheese recommendations based on customer preferences.
  • Played a key role in upgrading the department’s inventory software to HubSpot, cutting inventory time by 48% and reducing stockouts.
  • Earned the system certification, which increased consumer trust and helped the store pass safety audits with flawless marks in 2017.
  • Demonstrated flexibility and adaptability during peak seasons, helping the deli department handle an influx of 8 additional orders per day.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.

Affiliations

  • Food Safety Management Systems Certification PMP
  • Association of Information Technology Professionals
  • Institute of Food Technologists (IFT)
  • Association for Foodservice Industry Professionals
  • National Food Protection Association (NFPA)
  • Corporate Catering & Event Planners Association Boston
  • American Culinary Federation
  • International Dairy-Deli-Bakery Association (IDDBA)
  • US Department of Agriculture Food Safety Program
  • Jaycees

Certifications

  • Advanced Food Safety Training (AFST)
  • Certified Professional Food Manager
  • Certified Retail Associate in Food Handling
  • OSHA: HACCP
  • Professional Food and Beverage Management Certificate
  • CompTIA A+ Technician
  • Inventory Management Certification for Food Retail
  • Certified Public Accountant
  • Certified Protection Officer (CPO)
  • OSHA Food Safety Certification

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