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Skills

  • Team Leadership
  • Bending, stooping and turning
  • Food preparations
  • Food tray carrying
  • Safe food handling
  • Operational improvement
  • Accurate money handling
  • Equipment safety
  • Employee training
  • Weights and measures

Work Experiences

  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Kept the method and system areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Helped customers by answering their questions and completing their requests.
  • Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.
  • Maintained a professional relationship with union officials that was appropriate.
  • Double-checked all deliveries against invoices and filed reports for shortages and overages.
  • Verified that all 14 square feet of the restaurant and lounge were clean enough to meet state and federal standards.
  • Piled trays high with extras like eating utensils, napkins, and condiments.
  • Assisted the team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability.
  • Was in charge of the stockroom and warehouse.

Summaries

  • Leader who inspires others and solves problems.
  • Deli Worker who is well-organized and dedicated, with 17+ years of experience, an energetic personality, and expertise in preparing metric food.
  • Motivated Deli Worker exhibiting strength in critical thinking and problem solving.
  • Within Food and Beverage, senior Deli Worker and outstanding performer in vendor management and quality assurance.
  • Store Manager with 7 years of experience in grocery and natural foods stores.
  • Excellent communication and detail-oriented skills.
  • Bar Manager with a strong desire to increase revenue and productivity.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Looking for new challenges with a company that places a high value on attention to detail.
  • Ready to take on new challenges with a role in the procedure industry.

Accomplishments

  • Consistently received a 100% rate of customer satisfaction.
  • Successfully reduced shrinkage in deli inventory by 50% through effective monitoring of expiration dates and daily use of inventory management software.
  • Exhibited thorough knowledge of local health codes, scoring a perfect system% on 2019 health and safety inspections.
  • Collaborated with team of 15 in the development of process.
  • Managed bulk deli orders, ensuring timely coordination with the kitchen staff to meet customer deadlines, which led to an increase in repeat business of 23%.
  • Led sales of specialty cheeses and meats, routinely upselling and increasing average ticket amounts by 76% due to strategic product pairings.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in standard.
  • Utilized strong interpersonal skills to address customer questions and provide tailored recommendations, driving an improvement in customer retention by 16%.
  • Recognized for metric.
  • Oversaw store renovation and expansion project, which increased revenue by 5%.

Affiliations

  • Association for Computing Machinery
  • American Culinary Federation
  • Society of Human Resource Management
  • Certified Food Protection Manager ITIL
  • Institute of Food Technologists (IFT)
  • Certified Deli Associate Six Sigma
  • National Grocers Association (NGA)
  • Local Grocery Retailers Association Boston
  • Association for Foodservice Industry Professionals
  • Society of Women Engineers

Certifications

  • Certified Meat Cutter from Beacon Labs
  • OSHA: Food Handling
  • OSHA: HACCP
  • Certified Retail Associate in Food Handling
  • Safe Quality Food (SQF) Practitioner
  • CompTIA Network+
  • Professional Food and Beverage Management Certificate
  • Basic First Aid and CPR Certification
  • Hazard Analysis and Critical Control Points (HACCP) Certification
  • Certified Food Safety Personal

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