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Skills

  • 4 WPM typing speed
  • Answering incoming calls
  • Executive presentation development
  • Business operations
  • Presentation design
  • Patient scheduling
  • Filing assistance
  • Administrative assistance
  • Workflow planning
  • Marketing

Work Experiences

  • Planned corporate and office meetings for groups of up to 11 people.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on budget management and quality assurance.
  • Was in charge of maintaining and reserving the executive conference room calendar.
  • Identified
  • Organized corporate and office conferences for company employees and guests.
  • Accessed the appropriate computer screens and entered all sales orders correctly.
  • Raised the stakes.
  • Answered clients' and Division Secretarys' phone calls and provided information to inform and educate callers.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Organized and distributed office supplies to help the team work more efficiently.

Summaries

  • Professional Administrative Assistant with 11 years of experience in a variety of office settings.
  • Team player who is methodical and detail-oriented and has expertise in client relations.
  • Versatile
  • Smooth and professional telephone voice that can be used to expertly manage multi-line systems in high-pressure situations.
  • Delivers over 4 years of experience in strategic planning and process improvement, as well as a thorough understanding of general office procedures.
  • Dependable
  • Problem-solving, client relations and team leadership skills are all available.
  • Salesforce and ServiceNow expertise, with a typing speed of 11 WPM.
  • Deadline-driven
  • Bringing a detail-oriented and decisive nature to the table, as well as sound judgment, multitasking skills, and a self-motivated attitude.

Accomplishments

  • Event Planning: Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • As a multilingual communicator in Mandarin, facilitated smooth interactions with global partners, ensuring clarity and reducing language barriers.
  • Organized and led training sessions on new software tools for 6 staff members, increasing adoption rates and improving workflow efficiency by 65%.
  • Updated and maintained company database to reflect current and accurate client records for more than 3 accounts.
  • Facilitated the successful onboarding of new division members, reducing ramp-up time by 48% through efficient coordination and training support.
  • Management Support: Ensured smooth operations by supporting executive team.
  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Policy Development: Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Patient Charting: Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Affiliations

  • Society for Human Resource Management (SHRM)
  • Society of Women Engineers
  • Jaycees
  • National Association of Social Workers
  • Toastmasters
  • Association of Business Process Management Professionals (ABPMP)
  • National Association of Office Professionals (NAOP)
  • National Business Education Association (NBEA)
  • American Medical Informatics Association
  • International Association of Administrative Professionals (IAAP)

Certifications

  • First Aid/CPR Certified
  • Certified Public Accountant
  • Society for Human Resource Management - Certified Professional (SHRM-CP)
  • Office Productivity & Efficiency Certificate by framework
  • Apple Certified Associate (ACA)
  • Certified Office Manager (COM)
  • Professional in Human Resources (PHR)
  • Certified Diversity Executive (CDE) - 2023
  • Certified Employee Benefits Specialist (CEBS) Credential
  • Certified Healthcare Access Manager (CHAM)

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