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Skills

  • City and county regulations
  • Knowledge of building codes
  • Project organization
  • Budgeting
  • Process improvement
  • Event Planning for Leasing Promotions
  • Competitor property benchmarking and analysis
  • Organization
  • MS Office
  • Community Engagement Strategies

Work Experiences

  • Collaborated with maintenance and operations teams.
  • Achieved results within 4 weeks.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Achieved a 74% conflict resolution rate.
  • Championed green initiatives within the community, modernizing energy-efficient leasing packages and securing eco-based incentives.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Achieved 18% higher closing ratios.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Acted as a liaison between tenants and property owners, resolving conflicts and achieving a 21% conflict resolution rate under one year.
  • Compiled maintenance and repair requests for submission to the process department and solicited bid proposals from local contractors.

Summaries

  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.
  • Brings 15 years of relevant experience to the Assistant Leasing Manager position.
  • Achieved 64% satisfaction rates.
  • 11 years of experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 44% retention rate.
  • Achieved results within 5 months.
  • Talented professional regarded as a capable leader and committed problem solver.
  • Achieved 17 lease signings.
  • Achieved 45% higher performance from leasing agents.

Accomplishments

  • Reduced properties' vacancy rates by 62% through strategic partner collaborations and improved tenant outreach programs.
  • Documented and resolved metric which led to framework.
  • Implemented a digital leasing process, reducing application time by 26% and enhancing applicant experience.
  • Resolved product issue through consumer testing.
  • Supervised 12 leasing agents, providing mentorship and increasing team efficiency by 67% over 18 months.
  • Collaborated with external property management teams to share best practices, resulting in a 75% improvement in overall performance metrics across 15 properties.
  • Oversaw tenant move-outs and minimized vacancy turnaround by 23% through the implementation of streamlined processes.
  • Facilitated 6 community events annually, strengthening tenant relationships and boosting renewals by 23%.
  • Identified and addressed leasing agreement inconsistencies, preventing 8 potential disputes and ensuring regulatory compliance.
  • Increased portfolio occupancy by 16 units in the past year through enhanced customer service, web-based marketing, and community outreach efforts.

Affiliations

  • American Medical Informatics Association
  • Property Management Professionals Board – Raleigh
  • Leasing Industry Professionals Group – 2024
  • Association of Property Managers Portland
  • American Marketing Association
  • Council of Real Estate Brokerage Managers (CRB)
  • Commercial Real Estate Association Membership
  • Real Estate Educators Association (REEA)
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Manager of Community Associations (CMCA) - Community Associations Institute (CAI)
  • Building Positive Tenant Relationships Certification – Harbor & Co.
  • Advanced Microsoft Excel for Property Managers – category
  • Certified Public Accountant
  • Effective Leasing Strategies Certification – NAA
  • Real Estate License - process
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Time Management for Real Estate Professionals – National Association of Realtors (NAR)
  • Fair Housing Compliance Certification - method
  • Commercial Leasing Certification – Arizona

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