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Skills

  • Team management
  • Customer service
  • Problem resolution
  • Email and phone communication management
  • Relationship development
  • First Aid/CPR
  • Privacy compliance (e.g., FERPA compliance)
  • Microsoft Office Suite proficiency
  • Digital filing system creation and maintenance
  • Dealing with chronic absenteeism

Work Experiences

  • Addressed health-related absences.
  • Assisted in preparing reports for school district audits using detailed attendance records.
  • Assisted in preparing reports for school district audits.
  • Collected parental consent forms for early dismissals.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Collaborated with teachers and administration to address attendance discrepancies quickly, reducing errors by 48%.
  • Evaluated framework and method data in order to provide customers with appropriate answers to procedure questions.
  • Analyzed historical attendance data.
  • Created a new intervention policy.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.

Summaries

  • Uses budget management and strategic planning skills to run an efficient office.
  • Within Miscellaneous, senior Attendance Office Assistant and outstanding performer in quality assurance and data analysis.
  • Brought an innovative approach to managing attendance records, ensuring day-to-day operations were handled with precision and efficiency.
  • Collaborated with school leaders on chronic absentee cases.
  • Knowledgeable in the use of common office equipment and initiative software.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Addressed attendance issues.
  • Adept at managing high-pressure situations and coordinating attendance responses during emergencies, ensuring compliance and swift action.
  • Adept at ensuring confidentiality.

Accomplishments

  • Managed attendance records of over 15 students, ensuring accurate data input and retrieval in line with compliance regulations.
  • Worked with parents, teachers, and students to resolve attendance issues, leading to a 56% increase in timely corrections.
  • Implemented new filing system for archiving attendance records, reducing paper clutter and achieving 16% faster record retrieval.
  • Collaborated with administrative staff to analyze attendance trends, recommending intervention strategies that reduced overall absenteeism by 46%.
  • Thoroughly reviewed and corrected attendance data for state audits to remain fully compliant with educational standards, ensuring 17 consecutive successful audits.
  • Actively partnered with teachers across departments to verify absences and quickly corrected any recordkeeping errors.
  • Documented and resolved category which led to method.
  • Reduced time spent on daily attendance report generation by 46% through implementation of ServiceNow automation tools.
  • Assisted in launching a barcode scanning system, shortening check-in/out times by 81% and improving attendance tracking accuracy.
  • Consistently met tight deadlines for submitting district-wide attendance reports for 2017, ensuring timely compliance with education department standards.

Affiliations

  • Toastmasters
  • Society of Human Resource Management
  • American Educational Research Association (AERA)
  • American Federation of Teachers (AFT)
  • National Association for the Education of Young Children (NAEYC)
  • American Medical Informatics Association
  • National Education Association (NEA)
  • Association of Information Technology Professionals
  • School Office Staff Collaboration Committee Columbus
  • School Attendance Review Board (SARB) Boston

Certifications

  • Certified Data Processing Specialist in Education (CDPSE)
  • Certified School Attendance Officer (CSAO) - 2017, Cedar Works
  • Certified School Office Assistant (CSOA) - process, 2022
  • First Aid/CPR Certified
  • Data Entry Specialist (DES) Certification - Northwind, 2024
  • Family Educational Rights and Privacy Act (FERPA) Training Completion
  • Google Workspace Certification - 2024, Workday
  • Customer Service Professional Certification (CSP) - Harbor & Co.
  • Administrative Support Specialist (ASS) Certification
  • Certified Attendance Clerk (CAC) - system, 2019

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