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Skills

  • MS Office
  • Documentation procedures expert
  • Insurance billing
  • Project organization
  • Invoice generation
  • General housekeeping ability
  • Monitoring fluids
  • Catheter change and preparation
  • Process improvement
  • Communications

Work Experiences

  • Adhered to all confidentiality regulations regarding patient information and HIPAA, maintaining strict compliance and avoiding breaches of privacy.
  • Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations.
  • Applied certified restraint techniques.
  • Agreed to work extra shifts and hours to maintain proper staffing and floor coverage during busy periods and holidays.
  • Advocated for patient needs during team meetings.
  • Helped with the transition from ServiceNow to Jira for medical recordkeeping, keeping meticulous records before, during, and after the switch.
  • Built relationships with patients, caregivers, and healthcare teams in order to meet the goals of individual care plans.
  • Gathered information about the client's medical history, including medications, symptoms, and allergies.
  • Cleaned and sterilized equipment to reduce the risk of patient infection and cross-contamination.
  • Drove patients between rooms, appointments, and testing sites.

Summaries

  • Psychiatric Nurse's Assistant with cross-functional collaboration and client relations abilities.
  • Strong technical skills and experience in performance reporting.
  • Bilingual in French and German, communicative and collaborative.
  • Providing superior healthcare industry performance for 10 years.
  • Certified in the CPA program and highly skilled in addressing acute and chronic conditions.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Motivating leader who has built and managed system teams in the past.
  • Cross-functional collaboration in initiative settings and team leadership in budget management settings.
  • Individual who is proactive in providing high-quality patient-centered care.
  • With compassion and attention to detail, she is skilled at addressing patient needs.

Accomplishments

  • Mastered Workday to streamline patient documentation processes, reducing report processing times by 81% through effective use of electronic health records (EHR).
  • Reduced the frequency of adverse patient events by 53% by conducting timely and precise medication reconciliation under the guidance of the registered nurse.
  • Reduced the need for physical restraints in 12 patients by utilizing early intervention protocols for agitation and promoting alternative behavioral management techniques.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Co-facilitated therapeutic groups on coping skills and relapse prevention, contributing to a 48% decrease in patient relapse rates over three years.
  • Completed ITIL training to stay current on psychiatric nursing techniques, improving the quality of patient care and enhancing team protocols.
  • Played a key role in de-escalating numerous patient crises by conducting thorough risk assessments and applying verbal de-escalation techniques, reducing incidents by 78%.
  • Achieved a 28% reduction in falls and patient injuries by closely monitoring high-risk individuals and implementing effective fall prevention measures.
  • Developed and facilitated patient education sessions on psychiatric medication management and wellness strategies, leading to an increase in patient self-reported medication adherence.
  • Monitored vital signs and psychiatric medication responses for 2 patients daily, ensuring proactive adjustments could be made by the nursing team as necessary.

Affiliations

  • American Nurses Association (ANA)
  • National Healthcareer Association (NHA)
  • National Association of Social Workers
  • Project Management Institute
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • American Association of Nurse Practitioners (AANP)
  • American Holistic Nurses Association (AHNA)
  • Lions Club
  • Addiction Nurses Certification Board (ANCB)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • De-escalation Techniques Certification – 2015
  • First Aid/CPR
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • ServSafe
  • Microsoft Office Specialist (MOS)
  • Nonviolent Crisis Intervention (NVCI) Certification

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