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Skills

Mentorship and staff development
Retail sales strategies
Budgets
Organization
Microsoft applications proficiency
Sales Performance Analysis
Relationship development
Customer service
Product lifecycle management
Retail technology sales

Work Experiences

Consistently surpassed quarterly sales targets.
Kept the framework and method areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
Contributed an additional $2 in sales revenue monthly.
Assisted in the mass rollout of the Salesforce series in Seattle, selling out in under 12 days and setting new sales records.
Kept my knowledge of store sales, payment policies, and security standards up to date.
Achieved a 82% increase in returning customers by providing post-sales technical support and personalized follow-ups.
Achieved 39% reduction in product return rates.
Achieved a 31% retention rate.
Collected actionable insights.
Collaborated with internal tech teams to resolve complex customer inquiries and returns, reducing complaint resolution times by 17 hours.

Summaries

Consistently achieved over 30% of quarterly revenue objectives.
Adept at upselling IT hardware.
Achieved a 44% increase in conversions.
Achieved a 68% improvement in average order value.
Achieved improvement in satisfaction ratings over three years.
Collaborated with multiple manufacturers to enhance product insight and upsell strategies, achieving a 44% increase in premium product sales.
Achieved a 27% increase in premium product sales.
Computer Sales Consultant is a multi-talented Computer Sales Consultant who is consistently rewarded for planning and operational improvements.
With consultative techniques and careful attention to individual needs, dependable and upbeat Computer Sales Consultant is successful in promoting customer loyalty, satisfaction, and purchases.
Consistently acknowledged as a top sales performer.

Accomplishments

Tracked and analyzed sales KPIs to identify underperforming product categories, implementing adjustments that resulted in a $12 monthly revenue increase.
Collaborated with supply chain team to reduce stockout rates on high-demand items, resulting in a 37% increase in in-stock product availability.
Collaborated with marketing to develop materials that highlighted unique value of high-margin products, resulting in $12 of additional sales.
Collaborated with team of 14 in the development of procedure.
Reviewed daily sales performance via KPI dashboards, enabling timely adjustments that resulted in 49% gross margin improvement.
Proposed and implemented a customer loyalty program, which contributed an average of $6 in repeat monthly sales growth.
Orchestrated sales events and holiday promotions that boosted store traffic by 54% and increased sales during promotions by $3.
Developed bespoke sales proposals for B2B clients, achieving a $67,000 in incremental revenue over 5 months months.
Resolved product issue through consumer testing.
Won 'Employee of the Year' for top sales consultant in the Raleigh region, surpassing annual target by $10 in 2015.

Affiliations

Hardware and Software Sales Professionals Networking Group
Rotary International
IT Sales and Managed Services Experts Network
Retail IT and Sales Professional Group
Freemason
Hardware Retail Association (HRA)
Project Management Institute
IT Consultants and Sales Experts Forum
National Computer Sales Professionals Organization
Sales Leadership Council for IT Sales Executives

Certifications

Certified Public Accountant
CompTIA A+ Certification
Certified Professional Sales Person (CPSP) from National Association of Sales Professionals (NASP)
Certified Ethical Hacker (CEH) from EC-Council
Apple Certified Macintosh Technician (ACMT)
Salesforce
Certified Technology Sales Professional (CTSP) from Northwind
ITIL Foundation Certified
CompTIA Cloud Essentials Certification
IBM Cloud Sales Accreditation

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Computer Sales Consultant Resume Builder

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