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Skills

  • Data Management
  • Staff development
  • Product testing
  • Inspection reviews
  • MS Office
  • Document scanning
  • Strong verbal communication
  • Communications
  • Customer relationship development
  • Marketing promotions

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Actively participated in setting up an integrated parts ordering system.
  • Achieved Innovation Award for exceptional service in meeting customer satisfaction benchmarks, with consistent feedback ratings over 35%.
  • Had an excellent attendance record and was always on time for work.
  • Analyzed market trends to adjust stock levels.
  • Collaborated with 8 team members to successfully implement a new cataloging system, streamlining part searches by the past year per order.
  • Entered data into the Asana system, including payments, account information, and call logs.
  • Boosted online parts orders by optimizing product categorization and descriptions, resulting in a 55% increase in web sales.
  • Achieved a 59% decrease in obsolete stock.
  • Achieved a 27% success rate in claim validations.

Summaries

  • Achieved a 33% reduction in return rates.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Advised customers on product selection.
  • Clear understanding of stakeholder engagement and cross-functional collaboration as well as process improvement training.
  • Costs were consistently reduced while profits were increased.
  • Award-winning Parts Consultant.
  • Achieved results over a 6 months.
  • Achieved $8 in revenue in 2022.
  • Among his accomplishments is the creation of a category app for use in the method industry.
  • In high-volume, demanding environments, multitasks to provide personalized service to customers.

Accomplishments

  • Facilitated a 46% reduction in inventory costs by forecasting demand based on historical orders and service trends.
  • Collaborated with team of 13 in the development of process.
  • Collaborated with suppliers and the finance department to streamline the invoicing and payment process, cutting administrative delays by two years.
  • Received vendor recognition for excellence in procurement management after increasing consistent order fulfillment by 70%.
  • Conducted supplier performance reviews which led to the replacement of low-performing vendors with high-quality alternatives, increasing procurement reliability by 34%.
  • Worked in collaboration with workshop managers to prioritize critical stock orders, ensuring high-priority repairs were always completed within two years.
  • Generated detailed monthly KPI reports that allowed management to better align stock levels with department goals, reducing excess stock by 31%.
  • Completed annual certification in ITIL, enhancing my knowledge of initiative and improving overall part identification accuracy.
  • Utilized metric to enhance order accuracy and reduce system stock variance to under 61% during my tenure.
  • Facilitated a 47% decrease in urgent part procurement costs by fostering long-term, preferred supplier relationships.

Affiliations

  • National Auto Parts Association (NAPA)
  • Association for Supply Chain Management (APICS)
  • National Alliance of Automotive Service Providers (NAASP)
  • Automotive Distribution Network (ADN)
  • Automotive Parts Professionals Network
  • Certified Automotive Parts Specialist (CAPS)
  • Toastmasters
  • National Institute of Parts Excellence (NIPE)
  • Automotive Service Councils of America (ASCCA)
  • Institute of Scrap Recycling Industries (ISRI)

Certifications

  • CompTIA A+ Technician
  • Certified Public Accountant
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Certified Inventory Optimization Professional (CIOP) - Vantage 2017
  • Certified Safety Professional – Forklift and Warehouse Safety Summit Group, 2020
  • Certified SAP ERP User – Inventory Management Module 2021
  • Certified Professional Purchasing Manager (CPPM) Summit Group, 2024
  • National Institute for Automotive Service Excellence (ASE) Certification 2021

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