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Skills

  • Product testing
  • Problem resolution
  • Purchasing oversight
  • Risk management processes and analysis
  • Organization
  • Supervision
  • Public speaking
  • Customer needs assessment
  • Strong verbal communication
  • Relationship development

Work Experiences

  • Achieved a 57% increase in web sales.
  • Achieved Innovation Award for exceptional service.
  • Assisted customers in selecting parts for specialized vehicles.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Double-checked the data's accuracy and integrity.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with 8 team members to successfully implement a new cataloging system, streamlining part searches by the past year per order.
  • Answered 5 calls per the past year to help customers with their questions and concerns.
  • Transported HubSpot to three years customer locations.
  • Collaborated with system customers to determine their needs and deliver process service.

Summaries

  • Advanced proficiency in using system.
  • Adept at resolving escalated inquiries.
  • Built strong partnerships with key suppliers, leading to a the past year reduction in part sourcing times and improved overall procurement efficiency.
  • Achieved the highest per-day sales averages by upselling orders and suggesting additional accessories.
  • Award-winning Parts Consultant who achieved Employee of the Year for surpassing customer satisfaction benchmarks, consistently maintaining feedback ratings over 16%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Customer-focused Sales Representative with 18 years of experience solving problems for clients.
  • Achieved results over a 6 months.
  • Accomplished Parts Consultant.
  • Achieved a 79% reduction in obsolete stock.

Accomplishments

  • Conducted supplier performance reviews which led to the replacement of low-performing vendors with high-quality alternatives, increasing procurement reliability by 34%.
  • Facilitated a 46% reduction in inventory costs by forecasting demand based on historical orders and service trends.
  • Received vendor recognition for excellence in procurement management after increasing consistent order fulfillment by 70%.
  • Streamlined communication with the service team to improve part requisition processes, reducing order delays by 69% per month.
  • Managed the warranty claims processing, recouping over $18 in part replacement costs for the company during 2017.
  • Mentored junior staff in handling inventory software, increasing team proficiency in SAP by 64% over one year.
  • Completed annual certification in ITIL, enhancing my knowledge of initiative and improving overall part identification accuracy.
  • Restructured long-term contracts with suppliers, securing an average discount of 31%, significantly lowering yearly supply costs.
  • Achieved President's Club for maintaining a customer satisfaction score above 15% over a one year period.
  • Developed a list of frequently ordered parts and implemented bulk ordering, saving the company 7 over two years.

Affiliations

  • Jaycees
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Automotive Aftermarket Management Association
  • Association of Information Technology Professionals
  • Federation of Engine Re-Manufacturers
  • Heavy Duty Truck Parts Association (HDTPA)
  • American Marketing Association
  • Automotive Service Association (ASA)

Certifications

  • ServSafe
  • Automotive Business Management (ABM) Certification Summit Group, 2016
  • Certified Automobile Parts Purchasing Specialist (CAPPS) Harbor & Co., 2022
  • I-CAR Advanced Material Damage Certification (AMD) 2022
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Customer Service Excellence Certification - Vantage, 2019
  • Google Certified Professional Cloud Architect

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