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Skills

  • Client Consultation and Technical Support
  • Bilingual communication skills
  • Battery-saving configurations
  • Scheduled services
  • Supervision
  • Commercial fleet vehicle diagnostics
  • Electrical safety standards knowledge
  • MS Office
  • Compliance with 2021 industry standards
  • Calibrating systems

Work Experiences

  • Oversaw the delivery of method project by system team, which resulted in process.
  • Contributed to a 72% increase in sales.
  • Collaborated with framework customers to determine their needs and deliver standard service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results within 18 months.
  • Created custom wiring diagrams for 7 high-performance vehicles.
  • Contributed to a Excellence Award for excellence in customer service.
  • Collaborated with finance to streamline the inventory process, reducing part replacement times by several months and increasing workshop efficiency.
  • Inspected damaged vehicles in order to estimate labor costs and parts costs.
  • Contributed to a Outstanding Service Award for excellence in customer service by consistently delivering high-quality electrical installations on tight deadlines.

Summaries

  • Collaborated with logistics.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative team player proficient in coordinating with dealership management to create installation packages that increase transaction revenue by $10.
  • Coordinated with dealership management.
  • Customized solutions tailored to client specifications.
  • Created installation packages.
  • 12 Volt Installer is a multi-talented 12 Volt Installer who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior 12 Volt Installer and outstanding performer in vendor management and workflow optimization.
  • Achieved a 69% reduction in installation errors.
  • Conducted maintenance follow-ups.

Accomplishments

  • Successfully led installation of reversing cameras and parking sensors, earning Employee of the Year and improving customer service ratings by 62% at category.
  • Created detailed manuals for new installers on wiring design, leading to a 54% decrease in the need for supervisor intervention.
  • Developed detailed wiring schematics for standard, reducing time spent on installation troubleshooting by 74%.
  • Calibrated advanced parking sensor systems for 17 new models, enhancing vehicle safety ratings and gaining President's Club for precision installations.
  • Boosted sales of high-end alarm systems by 25% through personalized consultations and effective product demonstration.
  • Attained Scrum Master which improved organizational compliance with newly instituted 2016 vehicle electronics safety standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated on audio system configuration for 3 fleet vehicles, increasing client satisfaction and reducing return service calls by 50%.
  • Utilized Salesforce to detect and correct electrical faults in aftermarket systems, improving diagnostic accuracy by 67%.
  • Assisted insurance companies by providing compliance checks for vehicle electronics, reducing claim processing time by one year.

Affiliations

  • Jaycees
  • National Institute for Automotive Service Excellence (ASE) - Member, showcasing dedication to technical skills in vehicle systems.
  • National Electrical Contractors Association (NECA) - Attends leadership conventions to hone installation best practices.
  • International Mobile Air Conditioning Association (IMACA) - Networking with industry leaders in auto air control systems and electronic diagnosis.
  • Society of Human Resource Management
  • Rotary International
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Vehicle Maintenance Reporting Standards (VMRS) - Participated in workshops standardized for vehicle system inspection and diagnostics.
  • Consumer Electronics Installers Association (CEI) - Attend national trainings focused on audio, GPS, camera, and display technologies.

Certifications

  • Fire Vehicle Electrical Systems Certification - Harbor & Co.
  • Certified Automotive Air Conditioning Technician (ASE Refrigerant Handling)
  • Vehicle Telematics Certification - Workday Specialist
  • Mobile Electronics Certified Professional (MECP) – Advanced Installation Technician
  • Certified Fabrication Specialist for Custom Automotive Interiors
  • Cisco Certified Network Associate (CCNA)
  • Certified Mobile Electronics Specialist (CMES) - Ironclad Systems
  • Project Management Professional (PMP)
  • CompTIA A+ Certification (for foundational knowledge in electrical systems)
  • Automotive Service Excellence (ASE) - Electrical/Electronic Systems Certification

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