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Skills

  • Retention strategies
  • Key account management
  • Order processing
  • Merchandising expertise
  • Lead prospecting
  • Relationship development
  • Supervision
  • Contract negotiations
  • Budget & Profitability Management
  • Product promotions

Work Experiences

  • Built rapport with clients.
  • Boosted client acquisition rates by 56%.
  • Closed over $7 in sales, which included preparing contracts and processing order forms each three years.
  • Used Workday to keep track of important account and sales information in the company database.
  • Achieved results within one year.
  • Achieved a 85% year-over-year increase in customer satisfaction.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • By reviewing business directories, building a database of leads, and improved, I was able to target potential clients.
  • Consistently exceeded quarterly growth targets by 78% %.

Summaries

  • Professional with vendor management and cross-functional collaboration expertise who is organized and resourceful.
  • Schedule flexibility and the ability to travel up to 10% of the time.
  • German is a bilingual individual who is fluent in both languages.
  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and vendor management and strategic planning.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Exceptional sales performer with a track record of exceeding sales targets.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • 13 years of entrepreneurial experience in initiative and program sales.
  • Within Miscellaneous, senior Professional Account Manager and outstanding performer in team leadership and stakeholder engagement.
  • Dedicated to providing excellent customer service.

Accomplishments

  • Collaborated with product development team to launch procedure to key clients, resulting in immediate sales increase of $16.
  • Provided top-tier customer support, achieving a customer satisfaction rating of 19% and fostering long-term client relationships.
  • Resolved category for key accounts, improving customer satisfaction scores by 42% and reducing churn by 42% within one year.
  • Collaborated with cross-functional teams to effectively onboard 16 new clients, driving a 41% reduction in onboarding-related issues.
  • Drove the development and execution of multi-channel outreach strategies targeting high-growth verticals, increasing penetration in targeted sectors by 77%.
  • Managed budget of $13 for key account while maintaining 18% profitability margin across all product lines.
  • Conducted competitive benchmarking analysis to introduce new pricing tiers, facilitating a 24% increase in profit margins from key accounts.
  • Proactively managed client escalations, ensuring swift issue resolution, and maintaining a 50% boost in customer satisfaction.
  • Implemented feedback looping systems within CRM to drive continuous improvement, boosting win-rates by 69% on new bids.
  • Developed competitive pricing models that achieved a balance between growth and profitability, directly contributing to a 32% increase in account profitability.

Affiliations

  • Lions Club
  • Advanced Customer Success Innovations (ACSI) - Trained in innovative practices for maintaining client satisfaction and improving transactional processes.
  • Certified Account Management Specialist (CAMS) - Completed the program in 2024, receiving training in negotiation techniques and key account tracking.
  • National Account Managers Association (NAMA) - Actively involved in knowledge sharing for account management trends and effective KPI tracking methods.
  • Association of Proposal Management Professionals (APMP) - Attending workshops on crafting effective proposals and increasing client acquisition rates.
  • Toastmasters
  • Sales Management Association (SMA) - Engaged in collaborative selling webinars and revenue growth strategy sessions.
  • International Business Association (IBA) - Attending cross-industry networking events to develop insights on market trends.
  • International Customer Management Institute (ICMI) - Learning industry-standard practices for handling large-scale accounts and optimizing sales performance.
  • Certified Professional Sales Person (CPSP) - Accredited by the National Association of Sales Professionals (NASP), demonstrating mastery in presentation skills and sales process management.

Certifications

  • CompTIA A+ Technician
  • Project Management Professional (PMP) by Project Management Institute (PMI) - 2018
  • Project Management Professional (PMP)
  • Advanced Presentation Skills Certification by NISM (National Institute for Sales and Marketing) - 2017
  • Digital Marketing Pro Certification by DMI (Digital Marketing Institute) - 2015
  • Certified Public Accountant (CPA)
  • Certified Revenue Management Professional (CRMP) by HSMAI - 2019
  • Certified Customer Success Manager (CCSM) by SuccessCOACHING - 2018
  • Inbound Sales Certified by HubSpot Academy - 2023
  • SHRM Senior Certified Professional (SHRM-SCP)

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