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Skills

  • Customer service skills in legal environment
  • Business operations
  • Case prioritization techniques
  • Client satisfaction management
  • Court case tracking and documentation
  • Relationship development
  • Customer service
  • Communications
  • Operational improvement
  • Cross-departmental communication

Work Experiences

  • Collaborated with program customers to determine their needs and deliver system service.
  • Collaborated with attorneys to review case documents.
  • Developed a new template system for intake documentation.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Cut down data entry time by 8%.
  • Developed a new template system for intake documentation, saving intake clerks an average of metric per case.
  • Collaborated with legal teams and court personnel in Atlanta.
  • Cut processing times by 61%.
  • Classified documentation appropriately.
  • Adapted processes for compliance with legal standards.

Summaries

  • Collaborated closely with senior legal professionals, facilitating a 72% increase in successfully filed and accepted cases by prioritizing intake accuracy.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Organized with a track record of managing a high-volume workload.
  • Offering over 16 years of courtroom assistance experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strong case file management, scheduling, and courtroom assistance skills are available.
  • Civil Intake Clerk is a multi-talented Civil Intake Clerk who is consistently rewarded for planning and operational improvements.
  • Assisted with digitization enhancements for court documentation.
  • Dedicated to achieving excellence in all tasks, hardworking, organized, and focused.
  • Conducted monthly audits of civil intake reporting.

Accomplishments

  • Monitored data entry tasks to meet strict deadlines, achieving a 79% on-time submission rate for attorney filings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Responded to an average of 10 public inquiries per week, ensuring compliance with legal standards and providing accurate information in a timely manner.
  • Enhanced case record management by transferring 7 paper files to a digital system, improving accessibility by 66%.
  • Utilized category to track and manage incoming court filings, resulting in improved record-keeping accuracy by 85%.
  • Executed data analysis on backlog trends, contributing to the resolution of over 12 pending cases by streamlining court protocols.
  • Streamlined the preparation of exhibits for trial, organizing 8 case records and maintaining proper chain-of-custody protocols at a 46% compliance rate.
  • Conducted frequent technical audits on the legal intake system, addressing security vulnerabilities and improving data integrity by 28%.
  • Resolved product issue through consumer testing.
  • Led bi-monthly sessions to train clerks on courtroom filing protocols, resulting in 16% fewer rejected filings due to incomplete information.

Affiliations

  • Association of Information Technology Professionals
  • Open Governance and Transparency Association
  • Federal Bar Association, Clerk Division
  • Paralegal Division of North Carolina Bar
  • Association for Supply Chain Management (APICS)
  • International Legal Technology Association (ILTA)
  • National Alliance of Preservation Commissions (NAPC)
  • Toastmasters
  • League of Women Voters Phoenix
  • Society of Women Engineers

Certifications

  • Civil Litigation Certificate from system
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Legal Document Assistant (LDA) Certification
  • Certified Litigation Support Professional (CLSP) from Ironclad Systems
  • Cisco Certified Network Associate (CCNA)
  • OSHA 30-Hour Construction Training Program Certification for Legal Contexts
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Certified Court Clerk (CCC) from the Institute for Court Management

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