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Skills

ServiceNow expertise
Communications
Invoice generation
Project organization
MS Office
Time management and prioritization
Bug tracking systems (initiative)
Business operations
Cross-platform testing
Insurance billing

Work Experiences

Used data analysis and quality assurance to quickly resolve procedure issues, resulting in increased productivity and improved workflows.
Collaborated with marketing to integrate accessibility features, ensuring compliance with framework for user inclusivity.
Collaborated with teams across Austin.
Achieved a 15% improvement in application responsiveness.
Aligned assessments with Computers Software standards.
Automated cross-browser testing using Jira and assured compatibility across 5 different platforms.
Collaborated with finance to integrate accessibility features.
Documented, triaged, and managed Power BI defects and collaborated with developers to ensure timely resolutions.
Coordinated with stakeholders.
Wrote test scripts for new software's automated testing.

Summaries

Metric and procedure have a proven track record.
Proficient in promoting method by leveraging client relations and quality assurance knowledge.
Accomplished QA Leader.
OSHA certified
Strategic thinker with expertise in client relations.
Experience with both manual and automated testing is a plus.
Workday and Asana are two of my strongest skills.
With hands-on experience, eager to learn new skills and advance knowledge.
Communicative and team-oriented, with ServiceNow expertise.
Dedicated Senior Software Quality Assurance Analyst with 3 years of experience and diligence in dealing with large and complex product requirements.

Accomplishments

Led a 6-member quality assurance team to successfully implement automation frameworks using Microsoft Excel, cutting manual effort by 49%.
Managed the migration from manual to automated bug tracking systems in 2019, successfully reducing reporting time by 78%.
Collaborated with cross-functional teams to deliver release-critical test plans, contributing to a 20% on-time delivery rate for new product releases.
Designed test cases that factored in multi-user concurrency scenarios, resulting in 72% fewer load performance-related customer complaints.
Introduced robust security testing protocols, ensuring compliance with Computers Software standards and contributing to a 25% reduction in security vulnerabilities.
Developed and executed a test data management strategy, enabling wide reuse of data for multiple test scenarios and improving test efficiency by 56%.
Optimized testing strategies for mobile and web platforms, achieving a 23% decrease in compatibility-related defects post-release.
Created a comprehensive test automation strategy, reducing testing cycle time by 67% and improving overall test coverage across features.
Enhanced adherence to quality standards by defining and enforcing rigorous test cases following Computers Software best practices.
Defined key quality metrics such as defect density and implemented an automated reporting dashboard that improved visibility into test progress for executive stakeholders.

Affiliations

Guest speaker at Test Automation Days, presenting on migrating from manual to automated test suites
Mentor, Women Who Code's Quality Assurance program, providing guidance on breaking into QA
Alumnus, Testing Bootcamp by Test Automation University with strong focus on method
Active participant in Automation Guild conference, discussing cloud-based automation strategies
Panelist at Software Test Professionals Conference (STPCon), contributing to discussions on innovative QA methodologies
Advanced Certified Scrum Professional® (CSP-SM) from Scrum Alliance, awarded 2021
Co-organizer and speaker at category Software Testing Meetups, facilitating discussions on test automation trends
Certified Agile Tester (CAT) from iSQI, earned 2015
Affiliate, Agile Testing Fellowship, emphasizing continuous improvement in QA practices
Active participant, Scrum Alliance, Certified ScrumMaster since 2017

Certifications

Adobe Certified Expert in Marketo Engage (ACE)
Microsoft Office Specialist (MOS)
SAP Certified Application Associate
Project Management Professional (PMP)
CompTIA A+ Technician
Certified Software Quality Analyst (CSQA)
SHRM Certified Professional (SHRM-CP)
Certified Ethical Hacker (CEH)
ISTQB Foundation Level Certification
HP ALM Quality Center Certification

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