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Skills

  • Problem resolution
  • Team building
  • Implementation of new automotive repair technologies
  • Budgets
  • Customer service and satisfaction in automotive repairs
  • Supervision
  • Organization
  • Minimizing customer returns by improving service quality
  • Relationship development
  • MS Office

Work Experiences

  • Conducted failure analysis on defective suspension components, leading to actionable improvements in program's return policy and design process.
  • Answered 2 calls per one year to help customers with their questions and concerns.
  • Decreased repeat repairs by 20%.
  • Assisted in the testing of procedure suspensions.
  • Calibrated electronic suspension control systems.
  • Achieved a 81% reduction in customer complaints.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Attained CPA in air suspension systems.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Achieved improvements over 2018.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Committed to efficiency and excellence.
  • Suspension Technician is a multi-talented Suspension Technician who is consistently rewarded for planning and operational improvements.
  • Understands the wear and tear that hardworking vehicles endure.
  • Calibrated electronic suspension systems using Adobe Creative Suite.
  • Accomplished this within the first 2016 of implementation.
  • Broadened service offerings and improved shop efficiency by successfully completing 2 suspension rebuilds annually, maximizing shop throughput.
  • Championed the integration of program to automate and track suspension service schedules, decreasing overdue repairs by 32% and improving overall vehicle performance.
  • Achieved precise vehicle adjustments.
  • Checklists are second nature to me, and I enjoy working with customers to assess their vehicle needs.

Accomplishments

  • Developed a predictive maintenance program for commercial fleets, reducing suspension-related breakdowns by 65%.
  • Identified and addressed recurring suspension component failures, partnering with suppliers to cut defective part rates by 44%.
  • Successfully completed over 2 suspension rebuilds per year, decreasing vehicle downtime through time-efficient repair methods.
  • Led customer education workshops on suspension care and the benefits of regular maintenance, increasing repeat customers by 20%.
  • Presented solution-based reports on suspension weaknesses for Cedar Works, leading to changes that improved product longevity by 68%.
  • Reduced total repair costs for internal suspensions by 76% with strategic part sourcing and alternative repair solutions.
  • Enhanced alignment service turnaround by implementing cutting-edge 3D alignment systems, reducing setup times by 65%.
  • Collaborated with team of 2 in the development of category.
  • Optimized suspension inventory management processes to reduce part shortages, decreasing repair delays by 17%.
  • Trained and mentored 7 junior technicians on advanced diagnostic tools and techniques, improving shop performance by 62% in 2018.

Affiliations

  • Tuning and Suspension Engineers' Forum
  • Project Management Institute
  • Lions Club
  • Suspension Master Mechanics Collective
  • American Marketing Association
  • Society of Automotive Engineers (SAE)
  • Chassis Bracing Developers Consortium
  • Agricultural and Construction Equipment Suspension Technicians Federation
  • National Automotive Technicians Education Foundation (NATEF)
  • Association for Supply Chain Management (APICS)

Certifications

  • Vehicle Dynamics Analysis and Simulation Certification
  • Electric Vehicle Suspension Certification from Harbor & Co.
  • Automotive Service Excellence (ASE) Certification in Suspension and Steering
  • Suspension Engineering Certification from SAE International
  • Vehicle Safety Inspection Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Chassis Systems Master Tech Certification
  • Hybrid and Electric Vehicle Suspension Diagnosis Certification
  • Cisco Certified Network Associate (CCNA)

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