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Skills

  • Program equipment
  • Inter-departmental mail logistics
  • Policy and procedure modification
  • Supervision
  • Data entry
  • Presentation design
  • Organization
  • Team management
  • Budgets
  • Project organization

Work Experiences

  • Achieved zero penalties over 18 months.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Achieved a 59% reduction in processing times.
  • Achieved a 60% reduction in misplaced envelopes.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Completed 15 employees' bi-weekly payroll.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Effectively managed costs and billing, as well as financial discrepancies, by using category software to organize account information.

Summaries

  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished in high-volume mail handling, managing daily processing for upwards of 3 pieces, ensuring accurate and on-time delivery across all departments.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Mailroom Manager.
  • Clear understanding of workflow optimization and vendor management as well as workflow optimization training.
  • Accomplished Mailroom Manager adept at balancing cross-departmental collaborations, delivering mail within a 6-minute processing window with a 67% success rate.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Achieved savings through vendor renegotiations.

Accomplishments

  • Introduced digital tools to track mail and reduce paper use, contributing to the company's sustainability goals by reducing waste by 48%.
  • Reduced average package delivery time by 56% across Boston by developing and enforcing a new workflow process.
  • Collaborated with team of 11 in the development of framework.
  • Designed and published a training manual that improved new staff onboarding time by 17 days, enhancing mailroom staff efficiency.
  • Established a performance tracking system for the team, increasing on-time mail delivery by 41%.
  • Streamlined cross-departmental communication processes, marking a 31% increase in mail delivery effectiveness company-wide.
  • Led a team of 7 staff in the daily management of incoming and outgoing mail, reducing processing errors by 55% over 6 months.
  • Successfully managed the sorting, tracking, and delivery of over 14 pieces of mail daily, ensuring no delays or losses.
  • Documented and resolved framework which led to standard.
  • Resolved product issue through consumer testing.

Affiliations

  • Mail and Packaging Systems Manufacturer Association (MPSMA)
  • Document Managers Association (DMA)
  • Certified Mail Distribution Professional (CMDP)
  • American Marketing Association
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Society of Human Resource Management
  • Global Mail and Parcel Association (GMPA)
  • Jaycees
  • Association for Computing Machinery

Certifications

  • OSHA Record Keeping Rule Certification
  • Certified Maintenance and Reliability Professional (CMRP)
  • USPS Intelligent Mail Barcode Certification
  • Certified Mailroom Services Manager (CMSM)
  • Cisco Certified Network Associate (CCNA)
  • Capstone Healthcare Mail Certification
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Certified Ethical Hacker (CEH) - Relevant for Security Audits
  • First Aid/CPR Certified

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