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Skills

  • Team Leadership
  • Report writing
  • Data Management
  • Hardware evaluation
  • User interface understanding
  • Calibrating instruments
  • Data entry
  • Chemical Feed System Operation
  • ArcInfo
  • Root cause analysis

Work Experiences

  • Achieved a 39% reduction in workplace incidents.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Wrote reports and kept logs on meter readings, tests, chemical, and equipment usage as required by Georgia.
  • Answered an average of 13 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Oversaw the delivery of process project by system team, which resulted in method.
  • Took water samples to check for alkalinity, hardness, and residuals.
  • Pumps, valves, and processing equipment were turned on to move water through the treatment process, and chemicals were added as needed.
  • Achieved a continuous compliance record.
  • Answered 8 calls per 6 months to help customers with their questions and concerns.

Summaries

  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Pragmatic
  • Focused on customer service
  • Professional with over 15 years of experience in project management and process improvement initiatives across the enterprise.
  • Fluent in both English and Spanish.
  • Expert
  • Versatile
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Wastewater Operator is articulate and driven to succeed.
  • Determined sales and marketing professional with 16 years of experience in system industry.

Accomplishments

  • Maintained accurate process control data using SCADA systems to ensure constant compliance with permit parameters.
  • Led a continuous improvement initiative aimed at reducing toxic discharge, achieving a 27% reduction in harmful emissions.
  • Reduced maintenance downtime by 23% through a proactive corrosion analysis and pipeline management program.
  • Documented and resolved method which led to category.
  • Designed a public outreach program to engage the community on water conservation efforts, increasing awareness by 25%.
  • Participated in vendor negotiations to secure repair contracts at a 80% lower cost without impacting service quality.
  • Collaborated with team of 7 in the development of metric.
  • Collaborated with neighboring treatment facilities to share resources and strategies, leading to a 32% improvement in overall system efficiency.
  • Collaborated with engineering team to develop and deploy upgraded aeration technology, reducing energy consumption by 27%.
  • Identified cost-saving opportunities in equipment procurement, resulting in a total savings of $12 annually.

Affiliations

  • Instructor for Asana Training Programs at Columbus Technical College
  • Lions Club
  • Association of Information Technology Professionals
  • Emergency Response and Hazard Mitigation Member
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Environmental Protection Agency (EPA) Wastewater Training Programs
  • Association for Computing Machinery
  • Volunteer for Columbus River Cleanup and Public Awareness Event

Certifications

  • Advanced Water Treatment Level initiative Certification – method
  • First Aid/CPR Certification – framework
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Water Distribution Operator Certificate – American Water Works Association (AWWA)
  • Basic Wastewater Treatment Course Completion – method
  • Occupational Safety and Health Administration (OSHA) 30-Hour Certification
  • Salesforce
  • Water Pollution Control System Operators Certification – standard

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