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Skills

  • Client advocacy and support
  • Receiving support
  • Case file documentation accuracy
  • POS systems expert
  • Data-driven decision making
  • Money handling abilities
  • Collaborative workflow development
  • Key holder experience
  • Multi-line phone talent
  • Sales expertise

Work Experiences

  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Contributed to $8 in annual store sales per one year.
  • Was quick to respond to potential customers' questions and requests.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Used a POS system to itemize and total the purchases of 16 customers.
  • Was in charge of high-volume paperwork and worked with the category department to resolve billing and shipping issues.
  • In the top 15% of employees for successful coordinated.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Looked into and resolved issues with accounting, service, and delivery.

Summaries

  • Rating Veteran Service Representative is a multi-talented Rating Veteran Service Representative who is consistently rewarded for planning and operational improvements.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Customer service specialist with over 7 years of experience resolving account and service issues for Miscellaneous clients.
  • Bring extensive high-call volume experience working with category consumers spanning 17 years.
  • Great phone skills and method talents have a proven track record of increasing productivity and customer satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Hardworking Rating Veteran Service Representative with 2 years of telecommuting experience meeting customer needs.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Rating Veteran Service Representative who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • Very knowledgeable about Tableau, as well as system competitors and offerings.

Accomplishments

  • Secured a Lean following advanced training in rating evaluation methodologies, contributing to more precise disability determinations.
  • Utilized data-driven insights to prioritize high-impact claims, reducing average processing delays by 2 business days.
  • Received commendations for maintaining a 16% accuracy rating in medical-legal evidence evaluation for veterans' benefit claims.
  • Achieved Excellence Award for exceeding performance standards in the timely and accurate processing of veteran claims.
  • Facilitated 18 peer reviews and audits to ensure adherence to revised VA regulations, resulting in method.
  • Implemented new quality assurance reviews that reduced claim processing errors by 64% over 18 months.
  • Assisted in the development of new procedural guidelines, contributing to a 20% increase in claim review efficiency.
  • Optimized the case review workflow, reducing the average decision time by 38% while maintaining a 49% accuracy rate.
  • Led the initiative to revise disability rating criteria for specific conditions, improving veteran satisfaction by 54% in 2018.
  • Resolved product issue through consumer testing.

Affiliations

  • Society of Human Resource Management
  • United States Court of Appeals for Veterans Claims Bar Association
  • VFW (Veterans of Foreign Wars) Veterans Support Services
  • National Federation of Paralegal Associations (NFPA) – Veterans Rights Division
  • Institute for Veterans and Military Families (IVMF) – Certification Program
  • Society of Government Service Administrators
  • Disabled American Veterans (DAV) Organization – Volunteer Advocacy
  • Association for Supply Chain Management (APICS)
  • Accredited Claims Agent with the Department of Veterans Affairs
  • Veterans Business Network – Disability Claims Focus Group

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Title 38 U.S. Code Expertise - VA Rating Specialist 2017
  • Continuing Education for VA Systems and Policies
  • Advanced Claims Adjudication Certification 2020
  • CompTIA Network+
  • Compensation and Pension Service Systems Training (CAPRI)
  • Certified Government Benefits Specialist (CGBS)
  • Salesforce
  • Department of Veterans Affairs Compensation & Pension (C&P) Examiner Certification
  • SHRM Senior Certified Professional (SHRM-SCP)

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