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Skills

  • Customer service
  • Product presentation
  • Project organization
  • Delivery protocol development
  • Regulatory compliance
  • Team building
  • Route planning
  • Time management
  • Client relationship management
  • Communications

Work Experiences

  • Achieved a 17% resolution success rate.
  • Created a centralized system for delivery data.
  • Achieved on-time delivery metrics 37% higher than the industry average by streamlining logistical processes using Workday.
  • Became their preferred product delivery specialist.
  • Completed 11 days ahead of schedule.
  • Coordinated project delivery for clients across Atlanta, ensuring a smooth handoff and exceeding KPIs for 2018.
  • Delivered QuickBooks across 2 international markets.
  • Collaborated with engineering and product development teams.
  • Achieved results in the last 8 quarters.
  • Provided excellent customer service by carefully reviewing feedback and responding to account holders' needs and requests.

Summaries

  • Adept at effective stakeholder management.
  • Effective at processing orders and ensuring the timely delivery of accurate shipments in accordance with strict deadlines.
  • Professional with experience establishing high-value territories and a passion for business development.
  • Successfully managing profitable initiative routes as a member of the sales team with a lot of experience.
  • Customer-focused driver with 18 years of experience delivering QuickBooks.
  • Through effective analysis and targeting of individual client needs, strategic field sales specialist committed to exceeding revenue goals.
  • Excellent time management skills and the ability to deliver on time ServiceNow.
  • Achieved a 18% increase in operational efficiency.
  • Analyzed delivery cycles for enterprise-level products.
  • In terms of maintaining accounts, servicing customers, and accounting for funds, I am extremely organized and proactive.

Accomplishments

  • Negotiated new shipping agreements, saving 13 and improving overall delivery timelines.
  • Implemented change management protocols that enhanced team adaptability and reduced project downtime by 54%.
  • Developed a feedback integration framework that captured customer insights, refining product iterations and improving satisfaction scores by 16%.
  • Developed a logistics forecasting model using Power BI that improved delivery scheduling accuracy by 18%, minimizing missed deadlines.
  • Collaborated with vendors and internal teams to ensure the seamless introduction of Jira, meeting launch targets in Seattle.
  • Redesigned workflow pipelines, cutting average project length by 69% and improving delivery outcomes.
  • Facilitated the successful closure of 17 projects in 2015, each delivered on or ahead of schedule.
  • Successfully managed client relationships, resulting in 10% growth in recurring contracts within the past year.
  • Collaborated with product and development teams to create solutions for post-launch issues, reducing incident handling time by 76%.
  • Trained 10 team members on advanced time management and prioritization skills, resulting in a 55% boost in productivity.

Affiliations

  • National Contract Management Association (NCMA)
  • Product School – Product Management 2017 Certification
  • Project Management Institute
  • International Project Management Association (IPMA)
  • American Production and Inventory Control Society (APICS)
  • Toastmasters
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Society for Human Resource Management (SHRM)
  • Association for Supply Chain Management (ASCM)
  • American Society for Quality (ASQ)

Certifications

  • Google Analytics Certification
  • Certified Data Professional (CDP)
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • TOGAF® 9 Certification - The Open Group
  • ITIL Foundation Certification
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Oracle Certified Professional (OCP)
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate

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