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Skills

  • Eligibility Determination
  • Effective communication skills
  • Team management
  • Conflict resolution
  • Operational improvement
  • First Aid/CPR
  • Appointment scheduling
  • Customer service excellence
  • Application processing
  • Attention to detail

Work Experiences

  • Organized 2 mock interview seminars to help people improve their interviewing and communication skills.
  • Authored policy revisions.
  • Audited 66% of all active cases in 2019, identifying eligibility errors and recovering $16 in improperly allocated benefits.
  • Used social media platforms such as framework and process to promote and market services.
  • Conducted interviews with applicants and explained the scope of various benefits that were available.
  • Achieved results within 17 months.
  • Collaborated with external agencies.
  • Analyzed changes in federal and state policies.
  • Followed guidelines when reviewing applicant data to determine eligibility for financial assistance.
  • Assessed eligibility for various programs.

Summaries

  • Achieved 70% accuracy across governmental programs.
  • Professional who is well-organized and has excellent communication and multitasking skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Eligibility Associate and outstanding performer in project management and stakeholder engagement.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Eligibility Associate with 13 years of successful risk assessment and vendor management experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Accomplished Eligibility Associate.
  • Analyzed large datasets for eligibility determination.
  • Eligibility Associate is a multi-talented Eligibility Associate who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Launched a new tracking system to ensure faster responses to eligibility inquiries, improving team response times by 70%.
  • Promoted fairness and transparency in applicant communication, improving customer satisfaction scores by 56%.
  • Revised internal documentation to enhance clarity and reduce the number of rejected applications by 40%.
  • Generated real-time analytics reports using QuickBooks, facilitating faster case decisions and providing substantial insights for management.
  • Proactively managed a team of 4 staff, all of whom exceeded monthly processing quotas by at least 36%.
  • Spearheaded improvement initiatives that reduced the average case processing time by 75% days across a portfolio of 14 cases.
  • Utilized SAP to analyze complex eligibility data, reducing application backlogs by 70% in 2018.
  • Collaborated with cross-functional teams to re-engineer workflows, resulting in a 40% decrease in processing delays.
  • Compiled and submitted quarterly reports that showed an increase in compliance rates by 84% after introducing new auditing processes.
  • Worked with senior management to analyze workflow inefficiencies, achieving a 78% increase in throughput.

Affiliations

  • American Marketing Association
  • International Association for Court Administration (IACA)
  • Public Welfare Foundation Membership
  • Customer Service Institute of America (CSIA)
  • International Association of Administrative Professionals
  • Certified Health Data Analyst (CHDA)
  • Human Services Information Technology Consortium (HSITC)
  • Certified Fraud Examiner (CFE)
  • Association for Talent Development (ATD)
  • American Association of Service Coordinators (AASC)

Certifications

  • Certified Health Data Analyst (CHDA) by AHIMA
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Healthcare Access Specialist (CHAS) by NAHAM
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Apple Certified Associate (ACA)
  • Certified Conflict Resolution Specialist (CCRS) by NADR
  • First Aid/CPR Certified
  • Certified Customer Service Professional (CCSP) by NACM
  • Human-Centered Design for Customer Experience Certification by Power BI

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