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Skills

  • Team building
  • Problem resolution
  • Workflow Optimization
  • Task prioritization
  • Data analysis
  • Multidisciplinary collaboration
  • Relationship development
  • First Aid/CPR
  • Legal compliance
  • Communications

Work Experiences

  • Organized 2 mock interview seminars to help people improve their interviewing and communication skills.
  • Communicated with people from various cultures and backgrounds during the application process.
  • Used computer-assisted guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to help clients determine their strengths and weaknesses.
  • Authored policy revisions that aligned organizational practices with updated federal regulations, improving compliance by 82%.
  • Conducted interviews with applicants and explained the scope of various benefits that were available.
  • Achieved 73% increase in correctly processed claims.
  • Provided career-related consulting services to over 16 people and communicated with them to determine their needs and goals.
  • Assessed eligibility for various programs.
  • Achieved results within the first 3 months.
  • Achieved results within 17 months.

Summaries

  • Professional with experience in job interview techniques and Asana who is responsive and dependable.
  • Achieved 35% regulatory compliance.
  • Achieved a 49% reduction in errors.
  • Accomplished Eligibility Associate with a proven ability to process 5+ applications monthly and achieve 20% in accuracy across diverse governmental programs. Adept at cross-functional team coordination.
  • Collaborated across departments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to expanding job opportunities by forging strong bonds with employers and job seekers.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 19% improvement in staff efficiency.
  • Eligibility Associate with 13 years of successful risk assessment and vendor management experience.

Accomplishments

  • Trained 14 team members on proper eligibility screening methods, improving overall efficiency by 33%.
  • Proactively managed a team of 4 staff, all of whom exceeded monthly processing quotas by at least 36%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Launched a new tracking system to ensure faster responses to eligibility inquiries, improving team response times by 70%.
  • Authored comprehensive guides that improved understanding of application procedures, reducing processing errors by 68% across 2020 and improving team efficiency.
  • Managed specialized programs for underserved communities, resulting in a 79% improvement in application turnaround time.
  • Revised internal documentation to enhance clarity and reduce the number of rejected applications by 40%.
  • Developed client feedback tracking methods which improved user satisfaction by 40% in eligibility processes.
  • Successfully managed a caseload of 6 clients per week, maintaining a 38% accuracy rate in eligibility determination.
  • Organized cross-training for 7 members across different departments, improving eligibility decision times by 74%.

Affiliations

  • Lions Club
  • American Association of Retired Persons (AARP)
  • Certified Fraud Examiner (CFE)
  • Association for Supply Chain Management (APICS)
  • National Community Action Partnership (NCAP)
  • American Society of Safety Professionals
  • American Case Management Association (ACMA)
  • Customer Service Institute of America (CSIA)
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals

Certifications

  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Certified Healthcare Access Specialist (CHAS) by NAHAM
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Lean Six Sigma Yellow Belt Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Case Manager (CCM) by CCMC
  • Certified Healthcare Financial Professional (CHFP) by program
  • Certified Public Accountant (CPA)

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