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Skills

  • Recipes and menu planning
  • First Aid/CPR
  • Framework equipment
  • Payroll management
  • Customer service
  • Problem resolution
  • Employee satisfaction initiatives
  • Cost reduction strategies
  • Customer loyalty programs
  • Staff management

Work Experiences

  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Achieved results over a 13-month period.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Curated and launched themed nights.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Achieved a 30% increase in overall revenue.
  • Boosted customer retention rates by 25% by implementing a personalized loyalty scheme and enhancing guest engagement.
  • Designed staff schedules that reduced overtime by 46% and improved the work-life balance of employees.
  • Boosted customer retention rates by 80%.

Summaries

  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Achieved operational efficiency.
  • Experienced Pub Manager with a track record of building and motivating strong restaurant teams to assist 16 customers on a daily basis.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Achieved sustainable revenue growth.
  • Pub Manager is a multi-talented Pub Manager who is consistently rewarded for planning and operational improvements.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Pub Manager with 12 years of successful vendor management and risk assessment experience.
  • Multitasking expert with a methodical approach.
  • Accomplished Pub Manager.

Accomplishments

  • Designed marketing campaigns for special events, resulting in a 55% engagement boost across social media channels.
  • Launched a weekend brunch concept that contributed to a sales increase of 56% within the first 16 months.
  • Successfully handled all aspects of licensing renewals and health inspections with zero incidents over one year.
  • Monitored and balanced both customer and staff needs, maintaining labor to cost ratios below 38% while increasing satisfaction scores.
  • Accurately processed invoices and managed transactions, leading to a 79% reduction in financial discrepancies year-over-year.
  • Resolved product issue through consumer testing.
  • Handled all aspects of recruitment, onboarding, and staff performance, ensuring 70% team retention rate across several months.
  • Designed and executed personalized staff development plans, resulting in 9 internal promotions and consistent performance improvements.
  • Elevated customer service quality by training staff in high-level communication skills, leading to 43% improvement in customer satisfaction feedback.
  • Developed partnerships with local distilleries, increasing spirit sales by 21% within one year.

Affiliations

  • American Marketing Association
  • Diploma in Hospitality Management from Summit Group
  • International Society of Hotel Association Executives (ISHAE)
  • Licensed Retail Association (LRA)
  • Social Media Marketing Certification from Asana
  • City & Guilds Food Safety Certification
  • British Institute of Innkeeping (BII)
  • Certified Hospitality Supervisor (CHS) from the American Hotel & Lodging Educational Institute (AHLEI)
  • The Craft Guild of Chefs
  • Hospitality Leadership Certificate from Brightline

Certifications

  • Certified in Food Safety Management Harbor & Co.
  • Certified Public Accountant
  • Customer Service Excellence Certification Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • National Certificate in Licensing Law Meridian
  • First Aid and CPR Certification Summit Group
  • CompTIA A+ Technician
  • Certified Food and Beverage Executive (CFBE) - Northwind
  • Alcohol Management Training Program (AMTP) Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)

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