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Skills

  • High-volume dining
  • Team Leadership
  • Time management
  • Team management
  • First Aid/CPR
  • Inventory controls
  • Customer retention strategies
  • New Hire Onboarding
  • Equipment maintenance
  • Team building

Work Experiences

  • Curated and launched themed nights.
  • Boosted customer retention rates by 80%.
  • Collaborated with local businesses on joint marketing efforts leading to an average traffic increase of 61% to the pub.
  • Curated and launched themed nights and local partnerships, driving foot traffic increased by 74% month-over-month.
  • Collaborated with local breweries to host exclusive product launches, attracting 7 additional guests per event on average.
  • Designed themed events.
  • Was in charge of the day-to-day activities of 18 employees in category establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Bolstered spirit sales by 23% within three years.
  • Achieved exceptional customer service performance.
  • Conducted effective staff training.

Summaries

  • Boosted repeat visits by 25%
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Pub Manager has been certified.
  • Adapted to changing market trends.
  • Strengths in cross-functional collaboration and performance reporting backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.

Accomplishments

  • Collaborated with the kitchen team to introduce pairing recommendations, resulting in a 68% boost in food sales.
  • Documented and resolved method which led to procedure.
  • Established a customer loyalty program, driving repeat business up by 47% in the first two years.
  • Played a key role in reducing staff turnover by 31% through enhanced training and team engagement activities.
  • Collaborated with team of 14 in the development of method.
  • Created and managed consistent point-of-sale reports to provide real-time sales insights, reducing costs by 74% through data-driven adjustments.
  • Developed partnerships with local distilleries, increasing spirit sales by 21% within one year.
  • Streamlined inventory processes, reducing waste by 69% through careful stock management and reorder tracking.
  • Introduced in-house food pairings, boosting food and drink combo sales by 42% over two years.
  • Resolved product issue through consumer testing.

Affiliations

  • Social Media Marketing Certification from Asana
  • Certified Hospitality Supervisor (CHS) from the American Hotel & Lodging Educational Institute (AHLEI)
  • Pubwatch
  • Luxury Hospitality Management Certification from Summit Group
  • Society for Hospitality and Foodservice Management (SHFM)
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • National Restaurant Association (NRA)
  • Society of Human Resource Management
  • Freemason

Certifications

  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Certificate in Team Leadership & People Management Northwind
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • TABC Certification (Texas Alcoholic Beverage Commission)
  • ServSafe
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect

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