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Skills

  • Customer service
  • Cost control and reduction
  • Operational improvement
  • Customer behavior analytics
  • Conflict resolution
  • MS Office
  • Business operations
  • Customer Loyalty Program Development
  • Category equipment
  • Budgeting

Work Experiences

  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Achieved savings through competitive pricing.
  • Taught Night Club Supervisors and Night Club Supervisors effective customer service techniques, resulting in a 5% increase in client satisfaction.
  • Achieved consistent monthly revenue increases by 80% by adjusting cover charges, VIP pricing, and drink specials based on crowd dynamics and seasonality.
  • Aimed at improving staff cohesion and communication.
  • Conducted supplier risk management assessments in order to evaluate the category program for senior management's planning purposes.
  • Adjusted cover charges based on crowd dynamics.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across program calendars and programs.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Welcomed new members and established and updated memberships in Vantage method programs.

Summaries

  • Within Food and Beverage, senior Night Club Supervisor and outstanding performer in performance reporting and risk assessment.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Forward-thinking manager with 9 years of manufacturing project management experience.
  • To take on a new role in a category setting, I'm ready to offer exceptional leadership and planning abilities.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Stakeholder engagement, workflow optimization, and client relations are all well-trained.
  • Optimize long-term success by effectively balancing targets with resources.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Accomplished Night Club Supervisor with proven success overseeing teams of bartenders, security staff, and managers to ensure seamless operations and superior customer experiences.

Accomplishments

  • Led a security and safety assessment workshop for over 8 employees, resulting in a 44% reduction in security breaches during high-volume evenings.
  • Activated floor management strategies that minimized guest complaints by 83%, enhancing customer retention during high-traffic weekends.
  • Collaborated with team of 2 in the development of program.
  • Reduced alcohol waste by 44% by introducing an efficient digital ordering and inventory-tracking system.
  • Oversaw risk management protocols, reducing customer and staff injuries by 72% through targeted safety measures and emergency planning.
  • Resolved product issue through consumer testing.
  • Oversaw the hiring and training of 6 new team members, achieving a 22% reduction in turnover rate within the first 6 months.
  • Led VIP service team to handle high-end clientele, improving the club's reputation among premium guests and increasing high-spend bookings by 35%.
  • Implemented energy-efficient lighting and temperature controls, lowering utility expenditures by 72%, improving cost-effectiveness.
  • Implemented cash control measures, reducing financial discrepancies by 37% through thorough reconciliation processes at end of shifts.

Affiliations

  • National Restaurant Association (NRA)
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Cocktail & Spirits Educational Institute
  • Professional Bar and Nightclub Association (PBNA)
  • International Council of Nurses
  • Responsible Hospitality Institute (RHI)
  • Event Safety Alliance (ESA)
  • Association for Computing Machinery
  • International Sports Bar Connection (ISBC)
  • Institute of Real Estate Management (IREM) – Hospitality and Venue Management Chapter

Certifications

  • Hospitality Superstar Online Training (HSOT) by Harbor & Co.
  • Positive Leadership in Nightlife Management Certificate by Beacon Labs
  • Social Media Marketing Certification by HubSpot Academy
  • OSHA 30-Hour General Industry Safety Card by Occupational Safety and Health Administration (OSHA)
  • Event Planning Certificate by Ironclad Systems
  • Certified Guest Service Professional (CGSP) by American Hotel & Lodging Educational Institute
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Conflict Resolution and Negotiation Certificate by Cedar Works
  • ServSafe Alcohol Certification - Responsible Alcohol Service Training

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