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Skills

  • Cable management optimization
  • Mac systems
  • Hardware troubleshooting
  • Problem resolution
  • Heat management and cooling
  • 24/7 On-Call Support
  • Technical documentation
  • Process improvement
  • Data recovery
  • Application support

Work Experiences

  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Worked closely with Asana and QuickBooks users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Achieved storage expansion in 2019.
  • Avoided infractions and costly penalties.
  • Conducted post-upgrade audits to ensure compliance with metric, avoiding infractions and costly penalties.
  • Collaborated with firmware development teams to test new versions of internal software, reducing bugs and improving hardware compatibility by 74%.
  • Assisted with scheduled infrastructure upgrades.
  • Achieved 23% performance enhancements in data center operations.
  • Assisted in deploying metric.

Summaries

  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Applied preventive measures to reduce system downtime.
  • Achieved results over a 3-month period.
  • Microsoft Excel expert and QuickBooks user.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Aptitude for training junior staff.
  • Promotes quality assurance and stakeholder engagement skills that are dynamic.
  • Achieved a 75% reduction in thermal-related server incidents.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Collaborated with security teams.

Accomplishments

  • Developed standard operating procedures (SOPs) for data center emergencies, leading to 58% faster incident response times.
  • Implemented Microsoft Excel access control policies that increased facility security and compliance with program.
  • Collaborated with network engineering teams to optimize traffic routing, improving network latency by 69% during peak hours.
  • Coordinated with compliance teams to ensure all systems met process, passing audits with 71% compliance.
  • Optimized storage utilization in data centers through the introduction of Microsoft Excel, enhancing data retrieval speeds by 43% and reducing overhead costs.
  • Utilized Adobe Creative Suite to automate backup schedules, cutting manual intervention by 18 hours per month and increasing task reliability.
  • Collaborated with cross-functional teams to deploy a new monitoring tool, improving alert accuracy and reducing downtime by 25%.
  • Configured backup systems using Adobe Creative Suite, which resulted in a 32% decrease in data loss incidents during recovery operations.
  • Reduced server maintenance intervention times by implementing an automated alert system, cutting manual work by 6 hours per week.
  • Improved the efficiency of remote server diagnostics by introducing streamlined troubleshooting protocols, cutting down resolution time by 67%.

Affiliations

  • Cloud Infrastructure Association member, optimizing deployment within hybrid-cloud environments 2015
  • Certified Data Center Design Professional (CDCDP) certification from CNet Training 2021
  • Active member, Data Center Alliance 2019
  • Trained in advanced server diagnostics through CompTIA Server+ program Scrum Master
  • Certified Data Center Specialist (CDCS) certification from EPI Institute 2021
  • IT Service Management Forum (itSMF USA) participant – Knowledge of ITIL methodologies 2020
  • Member, Data Center Monitoring Network Group 2016 – Focusing on optimization of server environment controls
  • Freemason
  • Facilitator, Storage Networking Industry Association (SNIA) Best Practices Group 2021
  • Toastmasters

Certifications

  • Building Industry Consulting Service International (BICSI) Technician Certification
  • Salesforce
  • Red Hat Certified System Administrator (RHCSA)
  • CompTIA A+ Technician
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Microsoft Certified: Azure Fundamentals
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified: Azure Administrator Associate
  • Dell EMC Certified Specialist – Data Center Networking
  • Certified Data Center Risk Professional (CDCRP)

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