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Skills

  • Planning and coordination
  • CCTV
  • Script use
  • Sales team leadership
  • Conflict resolution
  • Consumer behavior
  • Inbound and outbound calls
  • Product understanding
  • Data-driven decision making
  • Business development in Boston

Work Experiences

  • Worked with others to brainstorm new process possibilities.
  • Finished procedure of project, which resulted in process.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Consistently met performance benchmarks, such as speed, accuracy, and volume, by resolving an average of 18 inquiries per week.
  • Analyzed sales data and used a variety of negotiation techniques to leverage client relationships and improve retention.
  • Achieved an average customer satisfaction score of 47%.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • SAP was delivered to customer locations by me.
  • Improved the customer experience by aligning it with service policies and standards, resulting in higher levels of satisfaction and referrals.
  • Analyzed call data to identify patterns.

Summaries

  • Accomplished at training and mentoring telesales teams to perform at peak capacity, reducing ramp-up time by 54% and increasing first-sale closing rates. Successfully led campaigns generating $14 in new revenue.
  • Proficient in promoting category by leveraging risk assessment and process improvement knowledge.
  • Method, initiative, and method are all available.
  • Expert in method with a strong aptitude for launched and coordinated.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Telemarketer with 7 years of experience working in a thriving call center.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Lean certified
  • Telesales Manager is a hardworking and dependable Telesales Manager who excels at quality assurance and vendor management.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Telesales Manager.

Accomplishments

  • Implemented a custom follow-up cadence for warm leads, contributing to a 65% increase in second-call close rates.
  • Partnered with marketing to co-lead a lead-nurturing initiative that contributed to a pipeline growth of 42% within 6 months.
  • Led a telesales contest that generated $3 in additional sales within 6 months, driving team motivation and focus on goals.
  • Established KPI benchmarks for telesales agents, facilitating an overall increase of 51% in quota attainment across the team.
  • Successfully coached underperforming telesales agents, transforming 2 agents into top sales achievers and boosting team morale.
  • Executed cross-training sessions, allowing 15 agents to master both inbound and outbound sales strategies, increasing overall team versatility.
  • Executed real-time data insights from CRM, enabling a 21% reduction in follow-up time, which led to improved customer acquisition rates.
  • Increased average sale per telesales call by 44% by employing a structured, consultative sales approach backed by analytics.
  • Reduced agent turnover by 28% by implementing new performance incentives and skills development programs, improving overall team output.
  • Developed incentive programs that encouraged friendly competition among reps, resulting in a 17% boost in sales performance.

Affiliations

  • Certified Salesforce Administrator (SFDC) – Expertise in optimizing CRM functionality to drive telesales performance.
  • Member of the Association for Talent Development (ATD) Sales Enablement Community to enhance team coaching techniques.
  • Lean Six Sigma Yellow Belt Certified – Applied principles to streamline telesales processes and reduce inefficiencies.
  • Certified Customer Experience Professional (CCXP) – Applied training to improve first-call resolution rates and customer satisfaction scores.
  • Certified in Call Calibration Methodologies through process, consistently improving my team’s call handling effectiveness.
  • Certification in Advanced Sales Analytics and Metrics through Salesforce, enabling data-driven calls to action and sales insights.
  • Certified Sales Leadership Professional (CSLP) through Sales Management Association, enhancing skills in sales coaching and performance management.
  • Affiliate of the National Association of Sales Professionals (NASP), leveraging membership to stay informed on modern sales tactics and team management strategies.
  • Active participant in Top 1% Telesales Leaders Club, networking with high-performing sales directors and exchanging strategies.
  • Member of the Society for Human Resource Management (SHRM), ensuring effective staff management and motivation techniques tailored for telesales environments.

Certifications

  • American Academy of Financial Management (AAFM)
  • Fundamentals of Project Management for Sales Teams by PMI
  • Google Analytics for Beginners Certification 2024
  • Sandler Sales Methodology Certification
  • Salesforce
  • Association for Project Management (APM)
  • Certified Sales Operations Professional (CSOP)
  • Professional Digital Sales Skills Certification
  • Professional Sales Management Certificate metric
  • SHRM Certified Professional (SHRM-CP)

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