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Skills

  • Restaurant operations
  • Guest seating and waitlist optimization
  • Special Event Coordination
  • Front-of-house operations
  • Food plating and presentation
  • Quality control
  • Inventory controls
  • Customer feedback analysis and improvement
  • High-level guest relations
  • Equipment maintenance

Work Experiences

  • Achieved recognition in Portland for 2019.
  • Was in charge of day-to-day FOH operations, ensuring that quality, standards, and customer expectations were met.
  • Actively collaborated with the BOH team.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Promoted excellent customer service by coaching, role modeling, and using customer feedback to reinforce and improve service quality.
  • Handled complaints, resolved disputes, and resolved grievances to maintain customer satisfaction.
  • Actively collaborated with the BOH team to ensure seamless service delivery, resulting in a 41% increase in efficiency and reduced ticket times.
  • Addressed special requests for guests.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.

Summaries

  • Assistant Front of House Manager has been certified.
  • Adept at increasing guest satisfaction.
  • Achieved a 57% decrease in response times to guest requests.
  • Adept at managing guest waitlists.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Assistant Front of House Manager is a multi-talented Assistant Front of House Manager who is consistently rewarded for planning and operational improvements.
  • By launched, he promotes sound financial and business decision-making and demonstrates his honesty and integrity.
  • Accomplished Assistant Front of House Manager with demonstrated ability to organize and lead promotional events, driving 46% increase in off-peak foot traffic and overall sales.
  • Committed to improving customer experiences while lowering costs overall.
  • With SAP training, I am knowledgeable about program management.

Accomplishments

  • Managed the budget for FOH needs, reallocating funds to high-impact areas, reducing operational costs by $18 annually.
  • Developed and implemented a front-of-house orientation program for new hires, reducing initial training periods by 67%.
  • Designed and executed themed evening events, enhancing guest experience and contributing to a monthly sales boost of $14.
  • Took the lead in rolling out a new POS system, reducing transaction times by 25% and minimizing checkout queue length.
  • Coordinated 17 team-building exercises to foster a more dynamic workplace, achieving an employee engagement increase of 27%.
  • Conducted quarterly evaluations of 9 FOH employees, providing constructive feedback that boosted team efficiency by 34%.
  • Successfully trained 4 new hires in FOH operations, contributing to a 69% faster integration into the team while maintaining service standards.
  • Supported marketing efforts by aligning FOH strategies with promotional campaigns, contributing to a revenue increase of $8 during peak seasons.
  • Collaborated with team of 4 in the development of system.
  • Collaborated with the culinary team to roll out seasonal menu items, leading to a 31% boost in daily up-selling of featured dishes.

Affiliations

  • Toastmasters
  • Event Safety Alliance (ESA)
  • Certified Hospitality Supervisor (CHS) – Certification received in 2019
  • Customer Experience Professionals Association (CXPA)
  • Meeting Professionals International (MPI)
  • American Society of Safety Professionals
  • Jaycees
  • Association for Computing Machinery
  • National Council of Chain Restaurants (NCCR)
  • International Live Events Association (ILEA)

Certifications

  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Guest Service Professional (CGSP), AHLEI
  • Restaurant Revenue Optimization Certified, Harbor & Co.
  • Certified Public Accountant (CPA)
  • Bartending Certification, Oregon
  • Certified Hospitality Digital Marketer (CHDM) - initiative
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Hospitality Supervisor (CHS) – standard
  • Cisco Certified Network Associate (CCNA)

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