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Skills

  • Property insurance
  • Operational improvement
  • Salesforce knowledge
  • Problem resolution
  • Analytical
  • Endorsed enhancements
  • Policy coverage expert
  • Business analysis
  • Policy quoting and pricing
  • Communications

Work Experiences

  • Met with 7 existing and prospective clients to help them choose the right insurance policies every week.
  • Calculated quotes and provided information on insurance options to potential clients.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Looked at trends in sales volume, retention, and loss ratio to see where I could improve.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • All agency commissions were collected, analyzed, and validated by me.
  • Negotiated new and renewal production goals with the business development manager.
  • Updated information by conducting annual reviews of existing policies.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Reviewed police reports, medical treatment records, and physical property damage to determine the extent of liability.

Summaries

  • System are well-understood.
  • Top-producing salesperson and industry expert in Insurance.
  • Expertise in sales and marketing
  • Independent Adjuster provides excellent customer service by accurately assessing client needs and recommending the most appropriate policies and products.
  • Independent Adjuster with 3 years of successful workflow optimization and process improvement experience.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Clear understanding of project management and performance reporting as well as team leadership training.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Insurance adjuster who investigates and analyzes liability in the event of a personal, casualty, or property loss.

Accomplishments

  • Audited 9 closed claims files from previous years, achieving a 79% higher accuracy rate by identifying unaccounted policy adjustments.
  • Developed and presented training sessions to less experienced adjusters on the proper use of Tableau and accurate damage assessment, improving team efficiency by 50%.
  • Led onsite property inspections for catastrophic property losses, expediting the negotiation of claims worth over $7,000 using drone assessment technology.
  • Earned designations as procedure.
  • Reduced litigated claims by 19% through effective mediation with clients and attorneys during dispute claims resolution.
  • Expanded book of business for property and casualty insurance for small business owners, and commercial and residential accounts from $17 to $11 million.
  • Negotiated settlements on large, multi-party claims involving disputes across multiple insurance carriers, leading to 6 in savings for all parties involved.
  • Interfaced with medical professionals to verify injury claims, leading to a reduction of fraudulent payouts by 63% annually.
  • Avoided invalid claim denials by ensuring that all claim determinations aligned with state and federal regulatory standards, resulting in 33% compliance.
  • Conducted in-depth investigations of auto claims, identifying fraudulent activities that saved the insurance carrier $84,000 annually.

Affiliations

  • Fraud Claims Law Specialist (FCLS) Designation
  • International Association of Insurance Professionals (IAIP)
  • Toastmasters
  • Society of Insurance Research (SIR) Membership
  • Society of Human Resource Management
  • Rotary International
  • International Council of Nurses
  • Association for Computing Machinery
  • Society of Women Engineers
  • Fire & Loss Claims Education Program (FLCEP)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Certified Vehicle Damage Appraiser (I-CAR)
  • SHRM Certified Professional (SHRM-CP)
  • Associate in Claims (AIC)
  • Construction Deficiency Evaluation Certification for Adjusters
  • Cisco Certified Network Associate (CCNA)
  • HAAG Certified Inspector - Residential Roofs
  • HAAG Certified Inspector – Commercial Roofs
  • Certified Casualty Adjuster (CCA)

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