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Skills

  • Policy development
  • Process improvement
  • Relationship development
  • Metric equipment
  • MS Office
  • Home and recreational insurance sales
  • Problem resolution
  • Budgets
  • Organization
  • Results-oriented

Work Experiences

  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Completed the sales process and collected the necessary deposits.
  • Negotiated new and renewal production goals with the business development manager.
  • Dealt with an average of 7 customer inquiries and complaints each week.
  • Identified and contacted sales prospects in agency databases.
  • Mentored a group of 12 new brokers.
  • Checked the data entered into the agency management system for accuracy and quality.
  • Kept track of the status of all open insurance claims.
  • Had an excellent attendance record and was always on time for work.
  • Reviewed and applied financial statements to compensate for moderately sized business interruption losses that were subject to claims and potential payouts.

Summaries

  • Independent Adjuster with 3 years of successful workflow optimization and process improvement experience.
  • Bringing a proven track record of success in Independent Adjuster roles throughout a progressive insurance industry career.
  • Licensed Insurance Broker with a working knowledge of new coverage competencies, exclusions, and endorsed enhancements.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Looking for a job that will provide me with new challenges as well as opportunities for career growth and advancement.
  • Licensed insurance agent with extensive sales, prospecting, and lead generation experience.
  • System are well-understood.
  • Costs were consistently reduced while profits were increased.
  • Licensed Insurance Broker with extensive experience in property and automobile insurance.

Accomplishments

  • Reduced litigated claims by 19% through effective mediation with clients and attorneys during dispute claims resolution.
  • Led a team of 3 adjusters during catastrophe response efforts, prioritizing high-value or time-sensitive claims across multiple jurisdictions.
  • Conducted in-depth investigations of auto claims, identifying fraudulent activities that saved the insurance carrier $84,000 annually.
  • Led onsite property inspections for catastrophic property losses, expediting the negotiation of claims worth over $7,000 using drone assessment technology.
  • Developed and presented training sessions to less experienced adjusters on the proper use of Tableau and accurate damage assessment, improving team efficiency by 50%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized industry-specific software like Asana to improve claim-related data entry speed by 66% and reduce clerical errors.
  • Audited 9 closed claims files from previous years, achieving a 79% higher accuracy rate by identifying unaccounted policy adjustments.
  • Effectively handled high-volume claims workload, processing over 12 claims per the past year with zero compliance violations.
  • Documented and resolved system which led to metric.

Affiliations

  • Association of Property and Casualty Claims Professionals (PCCP)
  • American Educational Institute (AEI) Training
  • Lions Club
  • Freemason
  • Toastmasters
  • National Flood Insurance Academy Alumni
  • Association for Supply Chain Management (APICS)
  • National Claims Management Association (NCMA)
  • Society of Registered Professional Adjusters (RPA)
  • International Association of Administrative Professionals

Certifications

  • Certified Public Adjuster Designation (CPPA)
  • Fire, Smoke, & Water Damage Restoration Certification
  • Auto Appraiser Certification – Bureau of Certified Auto Appraisers (BCAA)
  • CompTIA A+ Technician
  • Workers' Compensation Adjuster Certification Georgia
  • CompTIA Security+
  • Certified Vehicle Damage Appraiser (I-CAR)
  • Cisco Certified Internetwork Expert (CCIE)
  • AIC-M Associate in Claims-Management Designation
  • Xactimate Level 2 Certified

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