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Skills

  • Collaborative project participation
  • Budgets
  • Sales increase during peak shopping seasons
  • Effective communication and team coordination
  • Process improvement and operational efficiency
  • Loss prevention and shrink reduction
  • Business operations
  • Microsoft applications proficiency
  • Effective multitasking in a fast-paced environment
  • Team management

Work Experiences

  • Achieved a 55% increase in brand awareness.
  • Applied best practices for inventory control.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Achieved a 17% growth in seasonal sales.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Achieved a 48% boost in store-wide revenue.
  • Achieved financial goals by assisting in the preparation of the annual department sales forecasts, surpassing targets by $4.
  • Assisted in the preparation of annual department sales forecasts.
  • Helped customers by answering their questions and completing their requests.

Summaries

  • Softlines Team Leader is a multi-talented Softlines Team Leader who is consistently rewarded for planning and operational improvements.
  • Achieved 47% improvement in staff retention.
  • Clear understanding of project management and stakeholder engagement as well as project management training.
  • Achieved improvements through precise auditing and process control.
  • Boosted softlines sales growth by 73%.
  • Adept at interpreting sales data.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Softlines Team Leader adept at training, coaching, and retaining top-tier associates, resulting in improved team efficiency and a 67% increase in employee engagement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Collaborative Softlines Team Leader with expertise in coordinating promotions across multiple departments, increasing store-wide quarterly revenue by 20%.

Accomplishments

  • Trained and mentored 16 team members, 42% of whom received positive customer service reviews post-training.
  • Documented and resolved framework which led to process.
  • Revamped backroom organization, improving restock efficiency, and reduced backstock discrepancies by 61%.
  • Developed monthly recognition programs that led to a 64% improvement in employee engagement and retention.
  • Led cross-functional team of 10 staff in executing softlines sales plans, achieving 79% year-over-year sales growth.
  • Implemented monthly training sessions for onboarding, improving new hire competency within 3 weeks.
  • Resolved product issue through consumer testing.
  • Designed employee incentive programs that recognized top performers, improving department morale and increasing sales by 57%.
  • Led the execution of holiday end-cap resets that resulted in 15% increased conversion rates for promoted items.
  • Utilized actionable sales data analytics to identify underperforming product categories, implementing changes that boosted those categories by 46%.

Affiliations

  • Jaycees
  • Society for Human Resource Management (SHRM)
  • Certified Customer Experience Professional Program (CCXP)
  • National Retail Federation (NRF)
  • International Association of Administrative Professionals
  • Certified Retail Operations Manager (CROM)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Certified Sales Leadership Program
  • Retail Industry Leaders Association (RILA)
  • American Marketing Association

Certifications

  • Certified Public Accountant
  • Certified Customer Relationship Management (CRM) Professional
  • Certified Business Operations Professional (CBOP)
  • Certificate in Retail Leadership from Cedar Works
  • Retail Data Analytics Certificate from Cedar Works
  • Conflict Resolution Certificate from Lakeside Partners
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Leadership and Management Certificate from Lakeside Partners

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