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Skills

  • Domestic and International Experience
  • Results-oriented
  • Customer service
  • Quality improvement initiatives
  • Lead development
  • Computer literate
  • Bilingual in Portuguese
  • Customer satisfaction
  • Weekly Payroll
  • Patient care coordination

Work Experiences

  • Started it.
  • Measured yardage and looked for stray golf balls.
  • On-site training was provided by me.
  • Won
  • Made a decision.
  • Did some research.
  • Identified appropriate initiative solutions within the anticipated price range by determining customer needs through careful and active listening skills.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Quickly identified problems and alerted Patient Service Specialist to any potential project delays.

Summaries

  • Skills in client relations and workflow optimization are available.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Service-driven
  • Customer service specialist with 11 years of initiative experience who is dedicated and detail-oriented.
  • Adaptable, tenacious, and capable project manager with over 9 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Category and metric are examples of abilities.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Collaborate with commercial lenders to achieve sales targets.
  • Customer-focused
  • Dependable

Accomplishments

  • Coordinated patient accommodations and special care needs, contributing to a 34% increase in overall satisfaction according to post-visit surveys.
  • Resolved patient billing and service discrepancies through mediation, recovering over $11 in lost revenue for the department.
  • Worked in collaboration with the quality assurance team, ensuring full compliance with HIPAA and JCAHO requirements during routine audits.
  • Maintained performance standards during high-volume periods by effectively scheduling 7+ appointments per day without compromising accuracy.
  • Designed and rolled out new patient intake forms to capture relevant information more efficiently, shortening completion time by 71%.
  • Analyzed insurance eligibility for over 16 patients per week, decreasing authorization rejections by 60% after process reform.
  • Provided compassionate patient support by resolving over 8 issues monthly, reducing patient complaints by 18%.
  • Orchestrated the seamless coordination of 4+ specialty referrals monthly, improving inter-department communication and lowering wait times for critical care.
  • Consistently exceeded patient service KPIs by reducing unresolved patient inquiries by 21% over three years.
  • Led the technical troubleshooting efforts for the patient scheduling portal, improving system uptime by 22% and reducing help desk tickets by 6.

Affiliations

  • Certified Healthcare Access Associate (CHAA) – NAHAM
  • Certified Patient Experience Professional (CPXP), Patient Experience Institute
  • Member, Association for Patient Experience (AfPE)
  • Participant, HIPAA Privacy & Security Certification Program, 2017
  • Certified Professional in Accessibility and Patient Care (CPAPC)
  • Participant, Annual Patient Service Specialists Conference, Raleigh
  • Member, Medical Group Management Association (MGMA)
  • Trainer, Scheduling Software Workshop, 2023
  • Member, International Association of Patient Access Providers (IAPAP)
  • Member, National Association of Healthcare Access Management (NAHAM)

Certifications

  • Certification in Risk Management for Health Professionals, approved by American Hospital Association (AHA)
  • Project Management Professional (PMP), recognized by Project Management Institute (PMI)
  • HIPAA Security Training and Certification, by framework, 2015
  • Certified Medical Practice Executive (CMPE), administered by the American College of Medical Practice Executives (ACMPE)
  • Certified Professional in Healthcare Quality (CPHQ) – by National Association for Healthcare Quality (NAHQ)
  • Certified Professional in Healthcare Revenue Integrity (CPHRI), provided by the National Association of Healthcare Revenue Integrity (NAHRI)
  • Certified Healthcare Financial Professional (CHFP), accredited by the Healthcare Financial Management Association (HFMA)
  • Lean Six Sigma for Healthcare (Green Belt) Certification, recognized by standard
  • Health Insurance Portability and Accountability Act (HIPAA) Awareness Training Certification
  • New Hire Onboarding Certification for Healthcare Professionals, Meridian, 2023

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