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Skills

  • Data-driven decision making
  • POS system troubleshooting
  • Financial goal tracking
  • New hire onboarding and training
  • Budget management within a department
  • First Aid/CPR
  • Cross-functional team collaboration
  • Organization
  • Communications
  • Exclusive vendor partnership negotiations

Work Experiences

  • Increased sales by 14% by providing purchase advice and promoting additional products.
  • Achieved recognition with the Top Performer.
  • Increased market share and earned #13 ranking by leapfrogging competitors.
  • Collaborated with the buying team to forecast seasonal trends, ensuring optimal stock levels and a 60% increase in full-price sell-through.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Created a task schedule for Assistant Apparel Managers based on their individual strengths and knowledge of performance reporting.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Aligned strategies with corporate objectives.
  • Successfully introduced new product lines that resulted in a 10% increase in annual profits.
  • Conducted research to find appropriate answers to customer questions.

Summaries

  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Supervisor with 10 years of experience leading talented salespeople who is results-oriented.
  • Assistant Apparel Manager experienced in driving department sales growth by 59% through successful product launches, pricing strategies, and tailored promotional events. Adept at collaborating with cross-functional teams to achieve company objectives.
  • Strengths in data analysis and team leadership backed up by Miscellaneous training.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Achieved a 51% rise in foot traffic.

Accomplishments

  • Resolved product issue through consumer testing.
  • Developed training programs for new hires on point-of-sale and customer service, leading to a 23% reduction in onboarding time.
  • Developed and executed a visual merchandising strategy for high-margin items, leading to a sales increase of 61% in the targeted category.
  • Trained and mentored a team of 11 sales associates improving engagement and lowering departmental turnover by 41%.
  • Implemented a dynamic shift scheduling system for staff, increasing operational efficiency by 70% during peak sales periods.
  • Collaborated with buying teams to streamline product line offerings, decreasing unsold products by 66% and driving more efficient use of retail space.
  • Monitored competitor pricing and adjusted promotional strategies appropriately, resulting in a 46% increase in price competitiveness and foot traffic.
  • Reduced apparel turnover through effective inventory control and strategic markdowns, leading to a 48% improvement in sell-through rates.
  • Utilized years of retail experience to identify emerging trend opportunities, aiding in buyer decisions that increased sales in trending categories by 78%.
  • Enhanced inventory accuracy by conducting monthly audits, reducing waste and discrepancies by 55%, and ensuring proper stock levels.

Affiliations

  • National Association of Social Workers
  • Certified Apparel Product Manager through initiative
  • Professional Retailers Association
  • Society of Human Resource Management
  • Retail Management Certification from standard
  • International Retail and Apparel Customer Service Council
  • American Marketing Association
  • Textile Exchange Retail Sector Procurement Training
  • International Association of Administrative Professionals
  • Active participant in NRF Big Show Industry Events

Certifications

  • Lean Six Sigma Green Belt, 2023, Ironclad Systems
  • Certified Responsive Buying and Merchandising (CRBM)
  • Sales & Performance Data Analytics in Retail system
  • SHRM Certified Professional (SHRM-CP)
  • Certified Ethical Fashion Professional (CEFP)
  • Certified Apparel Supply Chain Manager (CASC)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Vendor and Supply Chain Negotiation Certification
  • Apple Certified Associate (ACA)
  • ServSafe

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