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Skills

  • Multidisciplinary team collaboration
  • Crisis intervention
  • Drug inventory management
  • Database management (e.g., Adobe Creative Suite)
  • Hiring and recruitment
  • Relationship building and retention
  • Training and development
  • Inventory and restocking
  • Pharmacy operations management
  • Client risk assessment

Work Experiences

  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Acted as primary liaison between the client and process.
  • Achieved reduction in liability issues in 2021.
  • Collaborated with a multidisciplinary team.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Completed certification within three years.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Achieved a 75% improvement in client care outcomes.

Summaries

  • Achieved a 72% reduction in client grievances.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Client Case Manager with 3 years of successful workflow optimization and data analysis experience.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Hope to help Northwind achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Achieved compliance improvements of 70%.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Adaptable Client Case Manager recognized for client satisfaction improvement.
  • Achieved a conflict-resolution success rate of 16%.

Accomplishments

  • Monitored case resolution performance and generated periodic reports to improve decision-making and internal benchmarking efforts.
  • Implemented a comprehensive client intake system, resulting in a 21% boost in efficiency, reducing appointment wait times by 6 months.
  • Provided data-based insights into performance during bi-weekly senior management presentations, using initiative to illustrate key trends.
  • Developed a case review process ensuring 68% of cases moved through review stages within established timelines, boosting overall case throughput.
  • Facilitated crisis intervention cases within the past year, ensuring appropriate client response coordination with external agencies.
  • Improved referral response rates by 47% by revamping inter-departmental communication workflows.
  • Ensured HIPAA compliance across 18 client cases by conducting thorough reviews and maintaining accurate documentation, mitigating potential legal risks.
  • Collaborated with sales to address and improve case processing times by 19%, directly enhancing client satisfaction.
  • Led the successful roll-out and adoption of a new case tracking software across the department, leading to a 25% workload reduction.
  • Achieved a 34% reduction in no-show rates by designing an appointment reminder system integrated with Asana.

Affiliations

  • American Society of Safety Professionals
  • American Marketing Association
  • National Council for Behavioral Health
  • Toastmasters
  • Project Management Institute
  • International Association of Privacy Professionals
  • International Council of Nurses
  • Rotary International
  • Lions Club
  • Social Work Hospice and Palliative Care Network

Certifications

  • Licensed Clinical Social Worker (LCSW)
  • Certified Nursing Assistant (CNA)
  • Certified Life Care Planner (CLCP)
  • Certified Professional in Disability Management (CPDM)
  • Certified in Healthcare Compliance (CHC)
  • Certified Specialist in Managed Care (CSMC)
  • Medicaid or Medicare Certification (MAC Proficiency)
  • Certified Ambulatory Care Nurse (RN-BC)
  • First Aid/CPR Certified
  • Certified Healthcare Access Manager (CHAM)

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