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Skills

  • Client relationship management
  • Data-driven decision making
  • Wellness services
  • Client intake optimization
  • Drug inventory management
  • Multidisciplinary team collaboration
  • Healthcare system navigation
  • Caseload management
  • Therapy programs
  • Occupancy strategies

Work Experiences

  • Increased patient satisfaction by 8% within two years.
  • Achieved a 59% audit success rate.
  • Collaborated with external vendors and healthcare providers to create a seamless referral system, driving a 43% increase in service accessibility.
  • Addressed gaps in care.
  • Assumed management responsibility for a 11-person case management team during crisis response, ensuring continuity of care for all clients.
  • Assumed management responsibility for a 8-person case management team.
  • Collaborated with a multidisciplinary team.
  • Assisted in the mediation of family meetings.
  • Addressed performance issues.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.

Summaries

  • Within Miscellaneous, senior Client Case Manager and outstanding performer in team leadership and budget management.
  • Achieved all operational goals.
  • Achieved savings across one year.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Client Case Manager is a multi-talented Client Case Manager who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved a 79% improvement in documentation accuracy.
  • Hope to help Northwind achieve even greater success by leveraging my personal skill set and proactive demeanor.

Accomplishments

  • Utilized evidence-based care models to reduce client recidivism by 76% over a period of one year.
  • Resolved product issue through consumer testing.
  • Led cross-functional meetings to address systemic issues in client service delivery, resulting in process improvements and a 26% reduction in delays.
  • Provided data-based insights into performance during bi-weekly senior management presentations, using initiative to illustrate key trends.
  • Documented and resolved procedure which led to program.
  • Facilitated crisis intervention cases within the past year, ensuring appropriate client response coordination with external agencies.
  • Successfully resolved 4 escalated client complaints, building rapport and resolving issues within one year, resulting in 44% client retention.
  • Improved referral response rates by 47% by revamping inter-departmental communication workflows.
  • Implemented a comprehensive client intake system, resulting in a 21% boost in efficiency, reducing appointment wait times by 6 months.
  • Developed and executed a performance monitoring system that tracked KPIs across 8 cases, leading to a 29% improvement in service delivery.

Affiliations

  • Collaborative Family Healthcare Association
  • Rotary International
  • Social Work Hospice and Palliative Care Network
  • Freemason
  • Association of Certified Case Managers
  • American Case Management Association
  • National Association of Social Workers
  • Global Alliance for Behavioral Health and Social Justice
  • International Federation of Social Workers
  • Society of Human Resource Management

Certifications

  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Certified Ambulatory Care Nurse (RN-BC)
  • Certified Case Manager (CCM)
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Continuing Education Units (CEU) - Social Work Ethics
  • Project Management Professional (PMP)

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