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Skills

  • Communications
  • Golf course operational knowledge
  • Golf cart handling and maintenance
  • Conflict resolution
  • Ensuring compliance with club policies
  • Budgets
  • Collaborating with grounds maintenance
  • Inventory control and accuracy
  • Supervision
  • Problem resolution

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Assessed customer needs and preferences, recommending clubs and accessories for an improved playing experience.
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency.
  • Built strong relationships with vendors to improve the quality of on-course beverages and snacks, contributing to a 65% rise in snack bar sales.
  • Built strong relationships with vendors.
  • Assessed customer needs and preferences.
  • Was quick to respond to customer requests and provided helpful advice.
  • Awarded in 2023.

Summaries

  • Achieved results over a 14-year period.
  • Built strong rapport with customers.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Ability to upsell products and services through effective communication, helping drive a $4 monthly revenue boost in new memberships.
  • Excellent time management and communication skills, as well as a flexible approach to resolving customer and team issues.
  • Contributed to a 19% boost in positive customer feedback.
  • Achieved performance improvements by 20%.
  • Maintains supplies, clears areas, and eliminates hazards.
  • Awarded in 2020.
  • Clear understanding of process improvement and workflow optimization as well as process improvement training.

Accomplishments

  • Resolved guest complaints effectively, maintaining a 83% satisfaction rate as per post-visit feedback surveys.
  • Recommended and implemented training workshops which led to a significant uplift in team productivity by 56%
  • Actively assisted guests on-site with course navigation, enhancing overall guest ease and minimizing confusion by 57%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Formulated new scheduling approaches for equipment usage, reducing equipment shortages by 67% during peak times.
  • Played key role in improving course amenities through attentive facility upkeep, achieving 38% cleaner spaces, as noted by guest feedback.
  • Regularly received commendations from supervisors for maintaining high levels of professionalism and efficiency in guest services.
  • Proven ability to build close rapport with frequent guests, contributing to 35% growth in referral business over three years.
  • Troubleshot and resolved membership service queries, contributing to a 65% retention rate for annual members.
  • Resolved product issue through consumer testing.

Affiliations

  • Society of Human Resource Management
  • Golf Course Management Internships and Co-op Programs
  • Association of Club Catering Professionals (ACCP)
  • International Association of Administrative Professionals
  • Event Planners Association (EPA)
  • Sports Turf Managers Association (STMA)
  • Recreational Equipment Rentals Association
  • World Corporate Games - Golf Division
  • Golf Management Association (GMA)
  • Association of Information Technology Professionals

Certifications

  • Certified Golf Club Fitting Specialist
  • OSHA 10-Hour General Industry Certification
  • Customer Service Excellence Certification from Cedar Works
  • Certified Event Planning Specialist by Summit Group
  • CompTIA Network+
  • Professional Golfers' Association (PGA) Membership or Apprentice Program
  • Certified Maintenance and Reliability Professional (CMRP) by Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Golf Cart Technician by method

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