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Skills

  • Experian Transact SM
  • Team management
  • Compliance with Fair Lending regulations
  • Customer referral program development
  • Fluent in category for multilingual sales support
  • Knowledge of key mortgage regulations (e.g., TRID)
  • Team building
  • Operational improvement
  • Regulatory compliance
  • Client-focused loan structuring

Work Experiences

  • Analyzed clients’ financial status.
  • Had an excellent attendance record and was always on time for work.
  • Achieved on-time closing in 25% of cases.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Developed new loan prospects by making weekly cold calls to 14 people.
  • Went over 18 financial statements in three years and reviewed them.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of initiative project by process team, which resulted in category.
  • Achieved a 33% improvement in team performance.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Achieved consistent loan closings on time.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Mortgage Sales Associate.
  • Achieved a 52% reduction in turnaround time.
  • Closed $2 in deals yearly.
  • Mortgage Sales Associate with 16 years of successful quality assurance and budget management experience.
  • Comprehensive knowledge of loan documentation.
  • Closed high-value deals.
  • Achieved success through strategic networking.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Collaborated with underwriting to decrease approval processing times by 56% while maintaining compliance with mortgage regulations.
  • Resolved product issue through consumer testing.
  • Developed a comprehensive knowledge of TRID guidelines, ensuring 100% compliance in all mortgage applications processed.
  • Implemented strategic client onboarding tools that improved customer retention by 83%.
  • Developed a customer referral program that resulted in a 74% increase in referral leads year-over-year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Offered personalized loan product recommendations that directly led to a $185,000 increase in revenue generation.
  • Developed client follow-up strategy that enhanced re-engagement rates by 24%, leading to higher mortgage retention.
  • Built relationships with real estate agents, resulting in a 53% increase in qualified homebuying prospects.
  • Successfully managed a loan portfolio valued at $95,000 while providing personalized financial advice to customers.

Affiliations

  • National Association of REALTORS® Affiliate Member
  • American Bankers Association (ABA)
  • Mortgage Sales Excellence Training PMP, 2020
  • National Reverse Mortgage Lenders Association (NRMLA)
  • Member of National Consumer Credit Education Association
  • Jaycees
  • Affiliate of the Financial Planning Association (FPA)
  • Advisory Board Member, Massachusetts Mortgage Alliance
  • Society of Human Resource Management
  • Participant, Loan Origination Think Tank 2021

Certifications

  • Residential Underwriting Certification (RUC)
  • Certified Public Accountant (CPA)
  • Certified Social Media Marketing Specialist for Mortgage Industry
  • First Aid/CPR Certified
  • CompTIA Security+
  • Certified Data Analyst (CDA) for Mortgage Professionals
  • Google Certified Professional Cloud Architect
  • Certified Fraud Examiner (CFE) by Association of Certified Fraud Examiners
  • VA Loan Specialist Certification
  • Credit Risk Certification (CRC) by Risk Management Association

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