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Skills

  • Backorder Reduction Initiatives
  • Administrative support
  • Inventory management and tracking
  • Security systems
  • Invoice preparation
  • Business operations
  • Internal Policy Compliance
  • Process improvement
  • Attention to detail in complex workflows
  • Supervision

Work Experiences

  • Assisted in the development of targeted order entry metrics.
  • Collaborated with cross-functional teams.
  • Accurately processed urgent customer orders.
  • HubSpot was delivered to customer locations by me.
  • Achieved an accuracy rate of 70%.
  • Developed a reputation for punctuality and hard work.
  • Assisted in auditing the order-processing system.
  • Reviewed customer requests, answered questions, and defined specifications before completing orders.
  • Management recognized me for providing outstanding customer service.
  • Worked with others to brainstorm new process possibilities.

Summaries

  • Results-oriented Miscellaneous professional with stakeholder engagement, team leadership, and client relations strengths.
  • Order Entry Processor is a hardworking and dependable Order Entry Processor who excels at quality assurance and vendor management.
  • Achieved results within 2022.
  • Communicative and team-oriented, with QuickBooks expertise.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Expert in method with a strong aptitude for implemented and improved.
  • ITIL certified
  • For information verification, she is skilled at collaborating with other clerks and clients.
  • Order Entry Processor with performance reporting and risk assessment abilities.
  • Adept at resolving conflicting paperwork.

Accomplishments

  • Played a key role in managing and reconciling 6 backlogged payments, ensuring timely invoice processing and improving cash flow by 14%.
  • Worked collaboratively with the IT department to implement a new automated reporting system, reducing report preparation time by 59%.
  • Resolved order escalations and discrepancies, leading to a 71% decrease in customer complaints and a measurable boost in client satisfaction.
  • Acted as the main point of contact for 5 high-value accounts, ensuring that all orders aligned with client expectations and reached them on time.
  • Received President's Club for outstanding accuracy and productivity, with a personal error rate consistently below 20%.
  • Managed end-to-end order entry for 10 clients in a high-volume environment, consistently meeting service-level agreements (SLAs) for accuracy and timeliness.
  • Collaborated with external vendors and internal teams to successfully meet large-scale international orders, achieving a 76% reduction in shipping delays.
  • Accurately processed a 31% increase in monthly order volume without increasing errors, ensuring seamless operations.
  • Implemented a Lean process improvement initiative that cut order processing time by 29%, enhancing overall efficiency.
  • Integrated customer feedback into process revisions and system improvements, leading to a 31% improvement in overall customer satisfaction ratings.

Affiliations

  • Member, Customer Service and Order Processing Excellence Academy, participated in 2024-Columbus workshop
  • Member of the Steering Committee, Global Order Accuracy Association
  • Member, International Order Management Systems User Group (IOMS-UG)
  • Honorary Member, National Council for Order Management Efficiency (NCOME)
  • Certified in Shipping and Logistics Coordination from National Logistics Association (NLA), 2018
  • Attendee, International Supply Chain and Logistics Expo (ISCLE), specialized seminars on shipping accuracy
  • Member, American Society for Quality Control (ASQ) – Order Processing Division
  • Volunteer Coordinator, Industry Standards for Shipping Discrepancies, 2016 to 2017
  • Member, International Association for Data Accuracy Professionals (IADAP)
  • Member, Order Automation Process Association steering subcommittee on Error Identification and Management

Certifications

  • First Aid/CPR
  • Certified Public Accountant (CPA)
  • Certificate in Logistics and Distribution - Summit Group
  • Google Certified Professional Cloud Architect
  • Lean Six Sigma Green Belt Certification initiative
  • Certified Inventory Optimization Professional (CIOP) - metric
  • Certified Supply Chain Professional (CSCP) – APICS
  • Association for Project Management (APM)
  • Certified Warehouse Operations Specialist (CWOS) - method
  • Certified Technology Specialist (CTS) - Lakeside Partners

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