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Skills

  • Communications
  • Project organization
  • Insurance billing
  • Relationship development
  • Quality inspection
  • Miscellaneous expert
  • Customer service
  • Critical Thinking and Problem Solving
  • Adaptability to new technologies
  • Customer Service and Issue Resolution

Work Experiences

  • Assisted in automating the invoicing process.
  • Learned strategic planning and vendor management to help with office needs.
  • Saved money by developing functional solutions to category problems.
  • Double-checked client information and validated data before creating shipping paperwork and internal documents.
  • Kept track of accounting requirements by discussing fees, preparing contracts, and invoicing clients for completed shipping and ordering work.
  • Achieved a 72% workflow improvement.
  • Answered 14 phone calls per the past year to assist customers.
  • Collaborated with logistics on accurate product availability to reduce backorder incidences by 24%.
  • Achieved an accuracy rate of 70%.
  • Was in charge of all tasks delegated to me, including strategic planning and stakeholder engagement.

Summaries

  • Agile Order Entry Processor with quick learning capacity for emerging ERP systems, consistently meeting and exceeding order accuracy benchmarks.
  • Looking forward to taking on a new challenge with a successful team.
  • Ability to recognize metric issues and integrate procedure solutions to achieve program.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Proven track record of motivating streamlined to achieve team, individual, and management goals.
  • Achieved 23% improvement year-over-year.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Order Entry Processor.
  • For information verification, she is skilled at collaborating with other clerks and clients.
  • Achieved a 5-hour turnaround for key account updates.
  • Motivating leader who has built and managed method teams in the past.

Accomplishments

  • Participated in cross-departmental initiatives aimed at improving order cycle time, reducing overall processing time by 76%.
  • Reduced customer order entry errors to below 33% by improving cross-checking procedures with product specifications and guidelines.
  • Improved order entry workflows by implementing Tableau, reducing order input time by 54%. Resulted in consistent month-over-month productivity gains.
  • Accurately processed a 31% increase in monthly order volume without increasing errors, ensuring seamless operations.
  • Maintained a 76% or higher on-time delivery rate, enhancing the company's reputation for reliable order fulfillment.
  • Worked collaboratively with the IT department to implement a new automated reporting system, reducing report preparation time by 59%.
  • Led a cross-functional team to streamline communication between customer service and production departments, achieving a 38% faster resolution on escalated orders.
  • Played a key role in managing and reconciling 6 backlogged payments, ensuring timely invoice processing and improving cash flow by 14%.
  • Collaborated with fulfillment teams to prioritize timely deliveries for 17 high-profile accounts, leading to a 37% improvement in on-time deliveries.
  • Automated invoicing systems, reducing manual transactions by 30%, and streamlined payment reconciliation processes.

Affiliations

  • Certified User, Asana Order Management System Training Group – Completion in 2023
  • Member, American Society for Quality Control (ASQ) – Order Processing Division
  • Volunteer Coordinator, Industry Standards for Shipping Discrepancies, 2016 to 2017
  • Certified Professional in Invoice Processing and Data Entry, Lakeside Partners, awarded 2022
  • Order Entry Specialist, Association of Supply Chain Management (ASCM) – Certification in Order Handling Methods
  • Director, Data Accuracy Committee at Cedar Works
  • Attendee, International Order Processing Conference (IOPC), 2024
  • Affiliate Member, Contract Compliance Review Professionals Group (CCRP), trained in advanced audit systems
  • Member, Customer Service and Order Processing Excellence Academy, participated in 2024-Columbus workshop
  • Contributor, National Distribution and Fulfillment Conference (NDFC) – Focus on reducing order return rates

Certifications

  • American Academy of Financial Management (AAFM)
  • Association for Project Management (APM)
  • Certificate in Logistics and Distribution - Summit Group
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management
  • Interdepartmental Communication Excellence Certificate - standard
  • First Aid/CPR
  • Apple Certified Associate (ACA)
  • Certified Procurement and Purchasing Specialist (CPPS) - Meridian
  • Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association
  • Lean Six Sigma Green Belt Certification initiative

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