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Skills

  • Mentorship and skill development
  • Performance reporting and staff accountability
  • Therapy programs
  • Drug utilization review
  • Patient satisfaction improvement
  • Wellness services
  • Patient complaint resolution
  • Infection control and compliance with initiative
  • Payroll administration and fiscal responsibility
  • Workflow Optimization

Work Experiences

  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Contributed to a 32% increase in client retention.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Achieved a 35% productivity improvement.
  • Approved treatment plans and communicated with insurance providers, increasing successful claims approvals by 37% and reducing billing disputes.
  • Collaborated with senior leadership.
  • Analyzed clinic operations data to identify bottlenecks, improved scheduling techniques, reducing patient wait times by 15 minutes per visit.
  • Assisted in the development of emergency preparedness protocols.
  • Contributed to a 44% reduction in patient wait times.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 18% reduction in treatment delays.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Accomplished professional with experience in managing a 4-chair dental clinic and securing a 83% increase in operational savings via budget oversight.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of project management and budget management as well as cross-functional collaboration training.
  • Adept at implementing operational improvements that contributed to streamlined care delivery, achieving a 78% increase in patient satisfaction.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • A gifted individual who speaks 12 languages fluently.
  • Analyzed patient care models.

Accomplishments

  • Strengthened patient recall systems, improving retention rates by 18% and increasing follow-up appointment bookings by 2 over category.
  • Earned OSHA in dental care management, further enhancing leadership capabilities and solidifying best practices in patient care and team oversight.
  • Accomplished a 18% increase in daily patient throughput while maintaining high levels of patient safety and satisfaction.
  • Reviewed and updated clinic financial strategies, achieving an 10 increase in revenue within 2016.
  • Facilitated multidisciplinary team collaboration to ensure seamless patient care across departments, reducing care delays by 11 hours on average.
  • Standardized clinic processes to improve alignment across providers, decreasing appointment wait times by 17 minutes per patient.
  • Redesigned payroll schedules in collaboration with HR, cutting administrative workload by 14 hours weekly and reducing payroll disputes.
  • Coordinated patient care for a high influx of appointments, managing 54% year-over-year patient volume growth with no lapse in service quality.
  • Collaborated with IT and operations teams to successfully migrate clinic systems, reducing downtime by 11 hours and maintaining patient care quality.
  • Spearheaded new patient triage model, increasing care efficiency and reducing appointment wait times by 78%.

Affiliations

  • American Association of Orthodontists (AAO)
  • Dental Group Management Association (DGMA)
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • National Dental Association (NDA)
  • Lions Club
  • Continuing Education for Dental Professionals (2020, Beacon Labs)
  • American Academy of Dental Practice Administration (AADPA)
  • Mentorship Program with program
  • Healthcare Financial Management Association (HFMA)

Certifications

  • Lean Six Sigma Green Belt (Healthcare Practices Focus)
  • Licensed Expanded Function Dental Assistant (EFDA) Colorado
  • Certified Professional in Healthcare Quality (CPHQ)
  • Occupational Safety and Health Administration (OSHA) Compliance Certification
  • Certified Supply Chain Professional (CSCP) - 2022
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Certified Risk Management Professional in Healthcare (CRMPH)
  • Certified Dental Assistant (CDA) - Brightline

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