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Skills

  • Dental practice management
  • Seasoned in medical clinical procedures
  • Medication dispensing
  • Patient Throughput Enhancement
  • Operational process analysis
  • Onboarding and training for new staff
  • Performance reporting and staff accountability
  • Customer service excellence in healthcare
  • Patient care coordination
  • Patient education and counseling

Work Experiences

  • Collaborated in clinical trials of Workday.
  • Analyzed clinical operations.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Conducted regular audits of dental records for 8 practitioners, ensuring compliance with state and federal regulations and preparing for external reviews.
  • Aided in the successful integration of new dental software, reducing administrative time spent per patient by 27% % and improving clinic-wide data accuracy.
  • Coordinated appointments for clinical trials.
  • Approved treatment plans.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Increased patient satisfaction by 16% within two years.
  • Contributed to a 32% increase in client retention.

Summaries

  • Excellent planning and program management skills. Highly organized and hardworking.
  • Boosted patient care quality by 65%.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Entry-level Pharmacy Manager with exceptional process improvement and cross-functional collaboration knowledge.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at aligning cross-functional teams.
  • Accomplished dental operations expert driving process improvements that led to 21% reduction in treatment delays and smoother cross-departmental workflows.
  • Achieved 44% faster treatment outcomes.
  • Accomplished dental supervisor skilled at reducing patient wait times by 27% through time management and actionable chair utilization strategies.

Accomplishments

  • Facilitated multidisciplinary team collaboration to ensure seamless patient care across departments, reducing care delays by 11 hours on average.
  • Standardized clinic processes to improve alignment across providers, decreasing appointment wait times by 17 minutes per patient.
  • Continuously monitored operational KPIs, implementing changes that improved revenue margins by $7 over 16 months.
  • Redesigned payroll schedules in collaboration with HR, cutting administrative workload by 14 hours weekly and reducing payroll disputes.
  • Optimized dental inventory controls, reducing waste and saving the clinic $2 annually.
  • Identified and addressed operational bottlenecks, resulting in a 67% increase in overall productivity.
  • Reduced patient appointment cancellation rate by 59% through proactive communication, reminder systems, and follow-up protocols.
  • Developed a staff scheduling model to align shifts with patient demand, reducing labor costs by $4.
  • Acted as a liaison between patients and caregivers in metric, facilitating better coordination and improving health outcomes by 15%.
  • Conducted cross-disciplinary meetings to improve treatment plans, reducing care delays by 70% and increasing patient satisfaction scores.

Affiliations

  • Practice Management Institute (PMI) Certification in Dental Office Management
  • Dental Group Management Association (DGMA)
  • National Association of Social Workers
  • Association of Healthcare Risk Management (AHRM)
  • Jaycees
  • Remote Area Medical Volunteer Corps
  • Freemason
  • Association for Dental Office Managers (ADOM)
  • American Dental Association (ADA)
  • Healthcare Financial Management Association (HFMA)

Certifications

  • Certified Patient Experience Professional (CPXP)
  • Certified Public Accountant
  • Certified Dental Equipment Manager (CDEM) QuickBooks
  • CompTIA A+ Technician
  • Registered Dental Hygienist (RDH) License Georgia
  • Lean Six Sigma Green Belt (Healthcare Practices Focus)
  • Certified Information Privacy Professional (CIPP/Healthcare Sector)
  • Certified Healthcare Facility Safety Management Coordinator (CHFSMC)
  • Microsoft Certified Systems Engineer (MCSE)
  • Licensed Expanded Function Dental Assistant (EFDA) Colorado

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