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Skills

  • Strategic planning
  • Financial Management
  • Conflict resolution
  • Consultative Problem-Solving Skills
  • Supervision
  • Data-driven decision making
  • Change impact assessment
  • Budgets
  • First Aid/CPR
  • MS Office

Work Experiences

  • Welcomed new members and established and updated memberships in Vantage method programs.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Conducted supplier risk management assessments in order to evaluate the procedure program for senior management's planning purposes.
  • Analyzed feedback from Power BI pilot initiatives and iterated processes to improve customer-facing outcomes by 74%.
  • Increased employee morale and decreased turnover by 3%.
  • Achieved a 41% improvement in project completion timelines.
  • Analyzed feedback from Adobe Creative Suite pilot initiatives.
  • Oversaw a group of 17 metric associates who dealt with the department's daily and complex requirements.

Summaries

  • Dedicated to providing high-quality services and products.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Expertise in technology and product development.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Within Miscellaneous, senior Transformation Manager and outstanding performer in data analysis and strategic planning.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Motivated system manager with a track record of best practices and operations in the Miscellaneous.

Accomplishments

  • Deployed customer-centric transformation methodologies that increased client satisfaction by 63% within one year.
  • Championed a cultural shift toward Agile methodologies within the organization, improving employee engagement metrics by 9%.
  • Monitored post-implementation metrics for transformation initiatives, with all KPIs exceeding target benchmarks by 66%.
  • Established key feedback loops using real-time analytics, increasing visibility on transformation progress and enhancing accountability by 74%.
  • Facilitated cross-departmental workshops to align stakeholders' understanding of transformation goals, boosting project success rates by 67%.
  • Led the end-to-end execution of transformation initiatives across multiple departments, resulting in a 16x increase in process efficiency.
  • Evaluated and implemented workflow automation tools, improving process execution efficiency by 23% across multiple teams.
  • Implemented a governance structure for transformation oversight, reducing decision bottlenecks and expediting project execution by 61%.
  • Implemented a comprehensive change management strategy that increased employee adoption of new systems and practices by 46% within two years.
  • Successfully negotiated with 2+ vendors, securing better service agreements during the transformation process that saved over $9 annually.

Affiliations

  • Association for Computing Machinery
  • Freemason
  • Rotary International
  • Association of Strategic Alliance Professionals (ASAP) – Active Member
  • Lions Club
  • American Marketing Association
  • Digital Transformation Society – Thought Leader Contributor, Power BI Focus Group
  • International Benchmarking Clearinghouse (IBC) – Member engaged in Cost Reduction Benchmarking
  • Business Architecture Guild – Contributor to 2019 Transformation Framework
  • Finance & Transformation Leadership Forum – Member since 2015

Certifications

  • Certified Agile Leadership (CAL) – Scrum Alliance
  • PRINCE2 Practitioner – framework
  • CompTIA Network+
  • SAFe Program Consultant (SPC) – program
  • Certified Management Consultant (CMC) – metric
  • Google Certified Professional Cloud Architect
  • Certified Digital Transformation Officer (CDTO) – initiative
  • Prosci Certified Change Practitioner - process
  • ServSafe
  • Strategic Enterprise Analysis Professional (SEAP) – program

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