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Skills

  • Hardware documentation
  • Organization
  • Customer service
  • Hardware design
  • Customer requirement prioritization
  • Failure Mechanism Investigation
  • Storage hardware architecture
  • Project management
  • First Aid/CPR
  • Test solutions delivery

Work Experiences

  • Analyzed data under real-world conditions.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with materials engineers on a new surface treatment.
  • Transported Asana to the past year customer locations.
  • Aligned activities with upcoming product launches.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Conducted forensic analysis using Scanning Electron Microscopy (SEM).
  • Conducted high-stakes failure investigations.
  • Correlated data from 7 complex failure analyses to fine-tune diagnostic algorithms, ultimately decreasing test escapes by 16%.
  • Conducted in-depth analysis of field failures.

Summaries

  • Contributed to 18% reduction in customer-reported failures.
  • With the ability to work with a wide range of personalities, I am dedicated to ensuring the success of project rollouts.
  • Achieved significant cost avoidance in post-production defects.
  • Boosted customer satisfaction.
  • Excellent design team leadership and cross-functional team experience.
  • Strengths in workflow optimization and vendor management backed up by Miscellaneous training.
  • Adept in leading large-scale failure investigations.
  • Achieved a 37% boost to product reliability.
  • Committed to fostering cross-functional collaboration.
  • Achieved measurable improvements across the team.

Accomplishments

  • Analyzed field failure data using statistical methods, contributing to a 64% reduction in warranty claims in 2020.
  • Implemented statistical analysis tools to support failure investigations, leading to a 19% reduction in unexpected testing disruptions.
  • Developed custom dashboards on SAP to visualize trends in failure rates, offering management clearer insights into reliability improvements.
  • Developed and tested custom failure mode diagnostics, enhancing product reliability verification processes and ensuring fewer post-production faults.
  • Spearheaded the development of reliability improvement measures, resulting in an increase in Mean Time Between Failures (MTBF) by 11 hours.
  • Integrated Tableau automation into failure analysis workflows, cutting down manual tasks by 25% and improving accuracy.
  • Collaborated with international teams in Denver to streamline failure reporting workflows, reducing reporting delays by 83%.
  • Designed and implemented QuickBooks-based fault detection system, reducing failure detection time by 4 minutes per report.
  • Developed in-house reliability testing methods, which enabled early detection of potential failures and avoided 16 costly recalls.
  • Successfully conducted failure analysis of customer returns, leading the reduction of return levels by 30% over 6 months.

Affiliations

  • International Council on Systems Engineering (INCOSE)
  • International Council of Nurses
  • American Marketing Association
  • American Institute of Aeronautics and Astronautics (AIAA)
  • Air and Waste Management Association (AWMA) - Environmental Impact Expert Panel
  • American Society for Quality (ASQ)
  • International Microelectronics Assembly and Packaging Society (IMAPS)
  • Surface Mount Technology Association (SMTA)
  • Electrostatic Discharge Association (ESDA)
  • ASM International (Material Science & Engineering Organization)

Certifications

  • Fracture Mechanics and Damage Tolerant Design Certification from category
  • Certified Failure Analysis Technician (CFAT) from framework
  • Apple Certified Associate (ACA)
  • Certified Professional in Engineering Management (CPEM) from the American Society for Engineering Management (ASEM)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Certified Reliability Engineer (CRE) from the American Society for Quality (ASQ)
  • ISO 9001:2015 Lead Auditor Certification from method
  • Certified Electronics Technician – Journeyman (CET) from Electronics Technicians Association (ETA International)
  • Certified in Failure Detection and Data Analysis with Jira Tools

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