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Skills

  • Operational improvement
  • Patient relationship management
  • Document filing
  • Team management
  • Regulatory compliance
  • Customer service excellence
  • Team training and development
  • Organization
  • Accuracy in financial documentation
  • Team building

Work Experiences

  • Attained Innovation Award in recognition of timely and efficient payment collection over a sustained period of one year.
  • Achieved 24% successful outcomes.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 78% speed improvement for patient check-in processes.
  • Continuously met performance benchmarks in patient satisfaction.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Attained President's Club.
  • Collaborated with financial counselors.
  • Achieved 24% better patient preparedness.

Summaries

  • Assisted in reducing patient account discrepancies.
  • Mandarin is a second language for me.
  • Boosted revenue significantly within one year.
  • Achieved Top Performer for excellence in patient account management.
  • Patient Business Representative with 17 years of successful strategic planning and data analysis experience.
  • Adhered to strict regulatory requirements.
  • Achieved a 60% reduction in patient complaints.
  • Achieved a 46% positive feedback rate.
  • Achieved a 65% satisfaction rate.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.

Accomplishments

  • Collaborated with medical coders and billers to rectify coding errors, resulting in 67% faster claim processing times.
  • Prepared and submitted appeals for denied claims, successfully decreasing unpaid claims by 54%.
  • Reduced manual entry errors in financial documentation by 23% by transitioning to an electronic data management system.
  • Led a cross-functional initiative that improved patient satisfaction scores by 26% through optimized billing and registration processes.
  • Automated patient billing reports, reducing report generation time by 27% and increasing overall department productivity.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a project that reduced approval times for insurance pre-authorizations by an average of initiative.
  • Achieved Outstanding Service Award for maintaining data accuracy and reducing rework by 60% in patient financial documentation.
  • Monitored regulatory updates ensuring compliance in all financial contracts and reducing audit discrepancies to 52% over the past year.
  • Developed a tracking system for insurance denials that improved resolution time by 21%.

Affiliations

  • Patient Experience Institute (PXI)
  • International Council of Nurses
  • Association for Healthcare Administrative Professionals (AHCAP)
  • American Hospital Association (AHA)
  • Medical Group Management Association (MGMA)
  • American Association of Managed Care Professionals (AAMCP)
  • International Customer Service Association (ICSA)
  • Association for Latinx Healthcare Executives (ALHE)
  • American Society of Safety Professionals
  • Society of Human Resource Management

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Medical Reimbursement Specialist (CMRS) by AMBA
  • Salesforce
  • Certified Healthcare Financial Professional (CHFP) by method
  • Certified Patient Account Representative (CPAR) from AAHAM
  • Certified Patient Financial Service Representative (CPFSD) by HFMA
  • Certified Medical Billing Specialist (CMBS) from MAB
  • Certified Healthcare Business Consultant (CHBC) from NSCHBC
  • Certified Outpatient Coder (COC) by AAPC
  • SHRM Certified Professional (SHRM-CP)

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