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Skills

  • Business Development in International Markets
  • Supervision
  • Financial Analysis & Insight
  • Budgeting
  • Stakeholder engagement
  • Problem resolution
  • End-to-end product lifecycle management
  • Team building
  • Leadership Development Programs
  • Executive Collaboration

Work Experiences

  • Identified metric areas in need of improvement and implemented system program, resulting in a 9% increase in productivity.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Taught Senior Group Managers and Senior Group Managers effective customer service techniques, resulting in a 2% increase in client satisfaction.
  • Achieved a 28% increase in market share.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across system calendars and programs.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Achieved a 28% improvement in team retention.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Planned marketing initiatives and tapped into my referral network to promote business development.

Summaries

  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Customer-focused professional with 5 years of experience in the Miscellaneous sector.
  • Dynamic application of performance reporting and risk assessment in a fast-paced business environment.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Costs were consistently reduced while profits were increased.
  • Senior Group Manager is a multi-talented Senior Group Manager who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Designed and implemented a market expansion strategy that resulted in a 20% increase in market share within 18 months.
  • Led cultural transformation initiatives, increasing employee engagement and retention by 73% over several months.
  • Led post-merger integration efforts in Portland, standardizing systems and processes that improved operational alignment by 55%.
  • Spearheaded the integration of a new enterprise-wide communication tool, driving a 59% increase in employee interactions and collaboration across global teams.
  • Achieved Scrum Master for company processes, improving overall compliance and increasing market trust.
  • Optimized operational workflow, boosting productivity by 44% while reducing cost overhead by $2.
  • Negotiated favorable terms in vendor contracts, saving the company $2 in projected expenditure.
  • Secured strategic partnerships in global markets, generating $7 in new business over several months.
  • Led a restructuring initiative across 16 departments, reducing operational costs by 64% while increasing productivity.
  • Championed diversity and inclusion efforts that resulted in a 39% improvement in employee satisfaction scores.

Affiliations

  • The Leadership Circle - Senior Leader Development Network
  • Project Management Institute (PMI) - Completed Agile Project Management Certification
  • Top 100 Global Leaders Foundation Board Member
  • MIT Sloan Management Review Alumni Network
  • Senior Executive Leadership Council - U.S. Chamber of Commerce
  • Six Sigma Black Belt - Professional Association Collaboration Group
  • Jaycees
  • Senior Member of the American Management Association (AMA)
  • Association of Information Technology Professionals
  • Society for Information Management - Leader Chapter

Certifications

  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Manager (CM) – Institute of Certified Professional Managers (ICPM)
  • CompTIA Security+
  • Customer Success Manager Professional Certificate – system
  • Strategic Management of Innovation and Technology Program – method
  • Professional in Human Resources (PHR) – HR Certification Institute (HRCI)
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Project Management Professional (PMP)

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