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Skills

  • Manual and automated medication dispensing
  • HIPAA
  • Multitasking
  • Patient education and counseling
  • Updating medication histories
  • Business Strategy
  • New Hire Onboarding
  • Customer service excellence in pharmaceutical settings
  • Secure storage of medications
  • Interpersonal communication

Work Experiences

  • Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
  • I'm sorting completed prescriptions into pace facilities and getting them ready for delivery.
  • Used aseptic techniques to prepare intravenous solutions, admixtures, respiratory drugs, and other solutions.
  • Achieved zero incidents of medication errors over 2019 years.
  • Checked medication dosages, refill authorizations, and patient information with prescribers.
  • Accomplished this over 2022 months.
  • Led a team of 2 in interpreting, validating, and filling prescription orders, as well as counseling customers on medications, dosage and self-administration schedules, side effects, and potential interactions.
  • Handled a variety of pharmacy tasks with a strong focus on accuracy, efficiency, and service quality.
  • Was in charge of supervising 14 pharmacy technicians and coordinating daily tasks.
  • Worked with insurance reps to process claims and calculate the correct co-pay amounts for patients.

Summaries

  • Recently certified as a Pharmacy Technician with experience as a retail cashier and a data entry clerk in a medical office.
  • Dedicated to learning, growing, and succeeding in Pharmacy.
  • Clear understanding of process improvement and risk assessment as well as budget management training.
  • Highly skilled at filling and labeling prescriptions accurately, keeping track of drug inventories, and updating pharmacy records.
  • Experienced Pharmacy Technician with extensive knowledge of all aspects of pharmacy operations, eager to contribute her skills and knowledge to Vantage.
  • Client retention is based on a proven track record of providing exceptional customer service.
  • To increase client retention, provide exceptional customer service.
  • Pharmacy Clerk with 12 years of experience working in method pharmacies.
  • When filling prescriptions, detail-oriented with a commitment to maintaining high-quality assurance and control standards.
  • Pharmacy Clerk with 11 years of experience working in a pharmacy setting.

Accomplishments

  • Improved patient adherence to prescribed medications by leading customer education efforts, achieving a regular refill rate increase of 45%.
  • Reduced medication dispensing errors by 84% through diligent verification procedures and team collaboration using Asana.
  • Documented and resolved metric which led to procedure.
  • Consistently recognized for delivering outstanding patient care by resolving complex prescription queries and ensuring 84% satisfaction rates.
  • Directly supervised 12 Pharmacy Technicians, interns and support staff.
  • Consistently maintained compliance with federal and state pharmacy regulations, contributing to 6 consecutive perfect audits.
  • Assisted in the implementation of a streamlined medication management system, reducing patient wait times by 35%.
  • Reduced medication inventory discrepancies by 85% by leading bi-weekly audits and maintaining precise stock records.
  • Built strong rapport with patients and healthcare providers, leading to a 20% improvement in patient satisfaction and retention rates in 2022.
  • Conducted a medication recall process for 13 affected prescriptions, efficiently communicating with patients and providers to ensure rapid compliance.

Affiliations

  • Association of Pharmacy Technicians UK (APTUK)
  • Health Information Technology & Informatics Professional Community
  • Rotary International
  • Jaycees
  • Pharmacy Technician Certification Board (PTCB)
  • Certified Pharmacy Technician (CPhT) through PTCB
  • State Pharmacy Association North Carolina
  • Pharmacy Technician National Honor Society
  • American Pharmacists Association (APhA)
  • Accreditation Council for Pharmacy Education (ACPE)

Certifications

  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Pharmacy Technician (CPhT)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Technician certification training
  • Certified Protection Officer (CPO)
  • Immunization Certification for Pharmacy Technicians - American Pharmacists Association (APhA)
  • Cisco Certified Network Associate (CCNA)
  • Immunization certified

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